Market Owner

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 certified Great Place to Work®.

THE JOB

Market Owners inhabit a unique position at the heart of VEG’s mission, providing critical management and oversight of a “market”, a geographical area with 6-12 hospitals. While hospital leaders are responsible for managing the functions of their individual hospitals, they ultimately report to their Market Owner. The Market Owner, more than anyone else, is responsible for both the growth and success of their hospitals and employees within their market. Your goal as a VEG Market Owner is to facilitate and maintain the same level of world-class patient and customer care that’s expected at all VEG hospitals. You are the owner of everything that happens in your market, so the buck stops with you! 

WHAT YOU’LL DO

In order to successfully run VEG hospitals the VEG way, our Market Owners must ensure: 

• The customer experience at your VEGs: Understand and own the customer experience at a level that builds trust with the community and makes VEG the “go to” emergency clinic for pet owners in your market. 
• VEGs’ reputation with referring vets: Create and drive partnerships with referring vet practices in your market, becoming the obvious place for neighboring clinics to refer their patients. 
• The operational excellence at your VEGs: Build and sustain operational excellence at your VEGs, ensuring your hospitals are equipped with the right tools, systems, staffing, and inventory. 
• The clinical excellence at your VEGs: Strive for your hospitals to become the leader in clinical excellence both within your market and across all of VEG. Through the oversight of clinical care, your staff feel supported and empowered.
• The financial performance of your market: Manage the financial performance of your market to ensure your hospitals are thriving and set up for growth and continued success in the future. 
•  The talent in your market: Build your market to be a beacon for talent by attending local conferences, creating a culture of referrals, and building out succession planning for key roles in your hospitals. 
• VEG’s brand and reputation in your market: Grow VEG’s brand and reputation in your market, raise awareness about VEG’s mission, and be an active member of your community by giving your time and resources to causes that matter. 
• The growth and development of your market: You know your market inside and out. You not only monitor the internal performance of your hospitals, but external trends to stay at the cutting edge.
• The happiness of all VEGgies at your hospitals: Embody the culture of VEG by living it day in and day out. Market Owners want every VEGgie in their market to feel successful, happy, and heard - helping employees break down any barriers in their path. 

WHAT YOU NEED

• 7+ years of experience managing multi-site businesses (experience in clinical setting preferred)
  Experience managing managers, with the financial, analytical, and creative ability to identify new opportunities while staying focused on the mission 
• Proven track record of developing high performing teams and running a service business 
• Humility, authenticity, and compassion, as well as the ability to work collaboratively with people on-site and remote. 
• Self-drive and an entrepreneurial spirit that is incentivized by the growth and value you create 
•  Proximity to your market in order to routinely work alongside your teams (full days, varying days of the week, multiple times per month, with people in all roles) 
• Prepared to be in the field (25% WFH, 75% on-site at local hospitals/off-site meetings) 

HOW WE INVEST IN YOU

• Competitive Compensation Including a starting base of $220K+, plus additional bonus and equity opportunities. 
• Comprehensive health and wellness benefits, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days - however you need it! 
• Generous referral rewards, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ 

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI
At VEG, diversity is a strength that fuels innovation and compassion. Our mission is “Helping people and their pets when they need it most”—and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We’re committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world’s veterinary emergency company, together.