Full-Time

Assistant Store Manager

Confirmed live in the last 24 hours

Mejuri

Mejuri

501-1,000 employees

Handcrafted fine jewelry for everyday wear

Consumer Goods

Mid

London, UK

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Sales
Inventory Management
Marketing
Customer Service
Data Analysis

You match the following Mejuri's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years minimum experience as a leader in retail, sales or customer service
  • Understanding of local market challenges and requirements relevant to new store openings
  • A desire to deliver exceptional customer service
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication skills
  • The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
Responsibilities
  • Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
  • Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
  • Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
  • Partner with marketing & store services team to conceptualize in-store activations, and partnerships, that speak to our community and enhance the customer experience. Host 1 event at your store per quarter.
  • Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
  • Promptly respond to and escalate any customer complaints.
  • Assist the Store Manager in hiring, coaching, and developing a service-minded and high performing team.
  • Build and promote strong collaborative relationships in your market and HQ.
  • Create and participate in new hire onboarding activities for team members, ensuring a high standard for delivery.
  • Support a performance culture of ownership, continuous improvement and goal achievement.
  • Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
  • Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment.
  • Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement.
  • Embed the Mejuri values into the team’s daily activities.
  • Continuously network and build a candidate pipeline for current and future openings.
  • Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
  • Set and communicate sales and productivity goals for the team, track store’s performance at all times and achieve sales through teamwork.
  • Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers.
  • Review weekly and monthly sales and product performance data taking action to improve sales performance.
  • Review space productivity data and take action to maximize productivity and sales performance.
  • Gather insights from customers, communicating them to HQ.
  • Support in store marketing and promotional initiatives at a high standard and communicate cross functionally.
  • Supporting maintenance of visual and operational standards with the leadership team.
  • Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience.
  • Support in managing time off requests and scheduling.
  • Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
  • Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Off’s where possible.
  • Manage team to prepare for and conduct stock-takes in a timely and effective manner.
  • Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
  • Manage security of store, products and team, raising any issues with Head Office.
  • Maintain Mejuri brand standards of visual presentation, cleanliness and functionality of displays, working closely with the Visuals Lead and managing their time and productivity.
  • Supporting the collection and analysis of data related to merchandising and working collaboratively with your leadership team to maximize for profitability.
  • Ensure all appropriate merchandising collateral is set up according to guidelines.
  • Focus on inventory analysis, flag, identify and action any inefficiencies.
  • Track and drive inventory KPI performance.
  • Inform HQ of any internal (team members) and external (customer) feedback.
Desired Qualifications
  • Bonus: you’ve worked at a start-up or fast growing company

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, releasing new jewelry editions weekly to keep the collection fresh. Operating as a direct-to-consumer brand, Mejuri sells its products through its website, allowing for better control over customer experience and pricing. The company enhances customer satisfaction with free shipping and returns, aiming to be the go-to brand for stylish and accessible fine jewelry.

Company Size

501-1,000

Company Stage

Series B

Total Funding

$28.2M

Headquarters

Toronto, Canada

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Holt Renfrew expands market reach and brand visibility in luxury retail.
  • Collaborations with figures like Renée Rapp attract younger, trend-focused demographics.
  • Commitment to ethical practices strengthens customer trust and loyalty.

What critics are saying

  • Legal challenges over virtual showroom tech could harm Mejuri financially and reputationally.
  • Retail partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.
  • Skepticism from traditional consumers may arise over lab-grown diamonds and traceable gold.

What makes Mejuri unique

  • Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.
  • The company uses regenerated gold and lab-grown diamonds, appealing to eco-conscious consumers.
  • Mejuri's direct-to-consumer model ensures competitive pricing and strong customer relationships.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Tennis.com
Jan 17th, 2025
"I can be playful, and that comes through in my jewelry": Emma Navarro becomes Mejuri brand ambassador

"I can be playful, and that comes through in my jewelry": Emma Navarro becomes Mejuri brand ambassador.

Yahoo Finance
Oct 3rd, 2024
Fine Jewelry Line Mejuri Is Entering a Retail Partnership With Holt Renfrew

Fine jewelry line Mejuri is entering a retail partnership with Holt Renfrew.

Bloomberg Law
Sep 17th, 2024
Andra Sues Nordstrom, Mejuri Over Virtual Showroom Tech Patents

Andra sues Nordstrom, Mejuri over virtual showroom tech patents.

Vancouver Sun
Jun 28th, 2024
What exactly is 'salmon gold'? Mejuri launches collection with traceable gold

Canadian jewelry brand Mejuri launches collection using re-mined Salmon Gold.

CIM Magazine
Jun 28th, 2024
Major uranium deal, landslide at Yukon mine and new jewellery line with recovered gold

Mejuri partnered with Regeneration, a company specializing in extracting metals from mine waste, and with the Swiss metal refiner MKS PAMP to create the products.

Forbes
Jun 25th, 2024
Mejuri Launches Collection Made Of Regenerated Gold

Mejuri recognizes the environmental and societal damage mining for raw materials in jewelry making. [+] has and is addressing the issue head-on MejuriNoura Sakkijah is a girl’s girl. She upended the jewelry industry when she launched Mejuri with the mission to offer quality fine jewelry at an accessible price so women would indulge in it for themselves.“Buy yourself the damn diamond” became the brand’s battle cry and it’s the foundation that elevated Mejuri to become one of the most successful jewelry upstarts in the world.Over the years, Sakkijah has taken it as her mission to impact her industry and the world at large with highly measurable goals and initiatives aside from her actual business. From scholarships and support of reproductive rights to creating a more ethical and less impactful jewelry supply chain, Sakkijah has used Mejuri’s position to help set new standards in the jewelry industry.“As your business grows, your responsibility does too. You have to align on what is important and what is achievable,” Sakkijah tells Forbes.com in an interview.The fine jewelry industry, which extracts its raw materials from the earth, impacts the ecosystems from where their materials come. This awareness led Sakkijah to become a founding partner of Regeneration.Regeneration’s goal is to lessen the effects mining for materials such as gemstones and gold has on the environment while putting into place novel and efficient mining practices

USA Today
Mar 22nd, 2024
Mejuri just launched a line of sustainable, lab-grown diamonds

Mejuri just launched a line of sustainable, lab-grown diamonds.

WHO
Mar 1st, 2024
Make a Sentimental Statement with The Best Friendship Jewellery for Adults

Loved for their range of effortlessly cool on-trend clothing, GANNI has partnered with fellow cool-girl jewellery brand Mejuri to bring us the mixed-metal friendship jewellery of dreams.

Fashion Week Daily
Feb 1st, 2024
Victoria Beckham x Breitling, Christian Louboutin Launches Eyewear, L'Agence Makes A Splash, Renée Rapp Teams Up With Mejuri, And More!

Mejuri has teamed up with Renée Rapp, rising music sensation and multifaceted star of the rebooted Mean Girls flick, to enlist her as the luminous face of its latest campaign, "Hoops All Ways."

Lundin Foundation
Jan 8th, 2024
Advancing Circular Economy Strategies in Mining

The luxury jeweller Mejuri has created an initiative to produce fine jewelry using refined material, showing a growing value-creation opportunity from circular approaches.

Inbound Logistics
Dec 28th, 2023
VERTICAL FOCUS: Luxury/High-Value Products

For example, luxury jeweler Mejuri has partnered with Regeneration, a new remining initiative from RESOLVE that works to simultaneously mitigate environmental harm caused by past mining, support biodiversity and habitat rehabilitation of mine sites, and support the production of fine jewelry and energy-transition technologies using recaptured "waste" materials from mines.