Salary Range: 120000 to 135000 (Currency: USD) (Pay period: per-year-salary)

About You:

• You are a patient and caring person, highly organized and driven.
• You are excited by AI and its ability to transform and improve how businesses run.
• You thrive on helping customers achieve their desired outcomes from software investments.
• You have strong spoken and written communication skills.
• You are action-oriented; no task is too small or insignificant for you.
• You value prioritization to guide your focus toward the highest-impact activities.
• You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc.
• You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc. 
• You’re scrappy and comfortable asking for help.
• You’re deeply team-oriented and enjoy a fast-paced startup environment.

Your responsibilities will include:

• Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM). 
• Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.
• Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.
• Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion.

Must-haves:

• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
• Humble and friendly personality with an open and honest communication style.
• Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
• Exceptional presentation skills to engage Director/VP/C-level stakeholders.
• Ability to understand our business applications quickly with little hands-on training.
• Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
• Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.