Engagement Data Analyst

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

Engagement data generated from the many volunteer programs, events, and strategic interactions facilitated by the Office of Advancement (OA) each year allows GU to strategically target communications for constituents. The Engagement Data Analyst plays an essential role within the Office of Advancement (OA) in ensuring correct and accurate engagement data is loaded efficiently and on time. Working in a team with other Records Analysts and Managers, this person will help to ensure data integrity and accuracy are maintained for a database of more than 200,000 living alumni and over 900,000 total constituent records. They will build relationships with colleagues and teams throughout OA and Georgetown in order to understand and effectively manage a wide array of constituent engagement data.

Meeting a high standard of accuracy, the role performs data entry of confidential information in the Office of Advancement GU360 database of alumni, parents, donors and friends of the University. The Engagement Data Analyst is responsible for the coding of all non-Signature Event engagement activities and data in the GU360 Salesforce database. The person in this role will use mass coding tools such as dataloader.io to import and manipulate engagement data. They are responsible for coding data submitted via the Group Coding Tool, managing a ticketing system to track requests, and providing customer service to internal users. The Engagement Data Analyst will also perform data analysis to guide leadership decisions on alumni engagement, including creating and maintaining dashboards. This role also requires managing relationships with various internal clients and OA teams to ensure their data is submitted in the correct format and coded in a manner that allows for consistent and easy access and reporting. This role reports to the Director of Constituent Records and works closely with other Records team members focusing on engagement data. The Engagement Data Analyst will also assist occasionally in testing and implementation of new features in the Salesforce system. At times of peak demand, this role assists other analysts across the Records team with fulfilling requests.

Duties include but are not limited to:

• Maintain data integrity and check for errors in engagement data
• Manage a ticketing system to track and fulfill incoming requests for engagement data updates
• Perform the coding of all non-Signature Event engagement activities and data (such as the Interest, Volunteer Position, and Membership objects) in the GU360 Salesforce database
• Maintain data integrity and check for errors in engagement data
• Maintain and update picklists for engagement data objects
• Assists other team members with processing biographical data

Work Interactions

This role has frequent contact with a wide cross-section of GU Office of Advancement staff regarding their requests and provides customer service to internal users so that they submit requests in a way that will ensure the data is stored correctly. Represents the Records team in various meetings with these stakeholders. Works with the Data Quality Analyst to monitor and correct errors in engagement data. Assists other Records team members in maintaining biographical data when needed.

Requirements and Qualifications

• Bachelor’s Degree or equivalent required.
• 4+ years of professional experience in data management, preferably in higher education or non-profit setting.
• Must be able to work with internal and external partners in positive and collaborative interactions.
• Highly organized and detail-oriented, independent and motivated by achieving milestones.
• A self-starter, ready to make an impact in a mission-driven environment.
• Able to simultaneously manage multiple tasks and priorities, and consistently meet all deadlines.
• Must be able to assimilate data, exercise sound judgment and discretion, and work independently.
• Accuracy in materials preparation and ability to maintain confidentiality are required.
• Proficient with use of advanced formulas or macros in Microsoft Excel.
• Experience with creating and running reports in Salesforce or similar data query skills.

Preferred Qualifications

• Experience with SQL, Microsoft Access, or a similar relational database tool.
• Experience with Salesforce platform or other Customer Relationship Management (CRM) tool.
• Experienced in customer service and managing sensitive or confidential data.
• Experience creating reports and dashboards for data analysis in Salesforce or comparable system.
• Experience with JIRA, FreshService or similar ticketing system.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$44,022.00 - $73,406.80

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.