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Leading Practices Strategist - Intelligence & Automation
Posted on 7/25/2022
Santa Clara, CA, USA
Experience Level
Desired Skills
  • Must have prior experience with a PPM, APM, Agile solution provider (CA, HP, Oracle, Microsoft, IBM, Atlassian, Rally, Agile Craft) or related high technology business environment
  • Experience working within Agile or Scaled Agile frameworks
  • Experience with enterprise software implementations for large organizations
  • Understand the bigger picture. Its fine being technical but you have to understand the business implications of your decisions. E.g. explain the value of what needs to happen to a VP/CIO
  • Self starter and disciplined
  • Work with diverse group of people to drive to a common business outcome. We have to play the role of mediator / facilitator etc between product, sales, expert services etc
  • Experience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teams
  • Ability to learn technology quickly through instruction and self-training
  • Ability to work in an international, fast-growing environment
  • Ability to travel up to 10% of the time
  • You are responsible for the defining and maintaining one or more Center of Excellence portfolios of leading practices as they relate to the ServiceNow Intelligence and Automation domains
  • Collaborate and enable other leading practices strategists and portfolio managers to embed the vision for intelligence and automation effectively in within their content and workflows
  • Collaborate with our internal IT “Now on Now” teams to extrapolate learnings from setting up and leveraging these capabilities within these domains
  • You are responsible for the creation, publication and maintenance of ServiceNow's leading practice assets, such as workshop materials, use cases, reference materials, accelerators, and toolkits within the portfolio
  • Translate the various Now Platform features and capabilities into outcomes and value that help drive successful engagements with our customers
  • Support the demand for packaged services and Customer Success accelerators from ServiceNow's Customer Success and Customer Outcomes teams by building effective service offering concepts
  • Engage in strategic internal initiatives to enhance the efficiency and effectiveness of the Leading Practices organization
  • Develop a network of relationships, and collaborate closely, with colleagues across other organizational functions, such as Product Management, Marketing, Sales, Training, and others to ensure a consistent customer journey and experience
  • Liaise with the Product Business Units to ensure the product vision is translated into leading practices and alignment is created with the portfolio strategy
  • Enable delivery teams, sales teams, and partners on new and updated leading practices
  • Keep track of ongoing customer engagements that leverage services and assets of your portfolios to review the effectiveness of the portfolio and the current customer challenges
  • Assist in strategic customer meetings providing deep subject matter expertise
  • Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.