Facebook pixel

Senior Account Manager
Posted on 9/1/2022
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • Strong analytical and problem-solving skills is a must, coupled with a willingness to “roll up your sleeves”, investigate issues and find opportunities
  • High attention to detail
  • Ability to optimally liaise with internal technical teams and comfort interacting with senior members of the KAYAK team
  • Good sense of humor and loves working in a fast-paced environment with a flexible structure
  • Self-starter with the ability to work independently
  • Excellent verbal and written communication skills and presentation experience
  • Proficient in English written and spoken. Second European Language a plus
  • Intermediate to Advanced proficiency in Microsoft Office especially Excel and PowerPoint. Experience with Google suite is a benefit
  • Experience with a Client Relationship Management (CRM) platform, especially Salesforce
  • BA/BS degree
  • Travel requirement - 10-20%
  • Overall KAYAK for Business's client site management
  • Main point of contact supporting the following: configuration/preferencing/tool settings, functionality, technical issues, customer service issues
  • Provide day to day service and support of any issues and technology solutions
  • Communicate any downtime, scheduled downtime or maintenance, and providing updates on resolution/closure
  • Host biweekly/ or some other predetermined cadence for regular touchpoints to review current initiatives and tool issues
  • Lead quarterly Strategic Business Reviews with Client business team
  • Support the client team on implementing improvements and functionality to the tool
  • Report on system, booking metrics, etc
  • Provide monthly invoices and work with client team to resolve discrepancies
  • Provide suggestions for enhancements/improvement opportunities and process efficiency
Desired Qualifications
  • 5+ years of relevant Partnership management experience (travel industry, ecommerce, management consulting or investment banking experience is a plus)

1,001-5,000 employees

Online travel platform
Company Overview
KAYAK wants to make it easier for everyone to experience the world.
  • Wellness
  • Social Life
  • Education
  • Flexible Hours and Happier Days
Company Core Values
  • Be Bold.
  • Love Numbers.
  • Win as One.