Full-Time

Sr. Auto Appraiser

Field

Confirmed live in the last 24 hours

USAA

USAA

10,001+ employees

Financial services for military members and families

Fintech
Financial Services

Compensation Overview

$61.1k - $116.8kAnnually

+ Pay Incentives

Mid, Senior

Boston, MA, USA

Category
Insurance
Finance & Banking
Required Skills
Risk Management

You match the following USAA's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of auto appraising experience.
  • Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
  • Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
  • Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Responsibilities
  • Evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
  • Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors.
  • Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
  • Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
  • Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
  • Maintains accurate and current claim file documentation throughout the claims process for complex claims.
  • Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.
  • Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
  • May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.
  • Partners with vendors and internal business partners to facilitate the highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
  • Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
  • Supports workload surges and catastrophe (CAT) response operations as needed, including required on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
  • May be assigned CAT deployment travel with minimal notice during designated CATs.
  • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Desired Qualifications
  • An Active Massachusetts Appraiser License.
  • CCC experience.
  • A Florida Adjusters License.
  • Efficient with Microsoft Office.
  • Experience completing estimates on exotic and electric vehicles.

USAA provides financial services specifically designed for the military community, including active-duty members, veterans, and their families. The company offers a variety of products such as auto, home, life, and health insurance, as well as banking services like checking and savings accounts, credit cards, loans, and mortgages. Their retirement services include investment options and personalized financial planning. USAA operates on a membership model, allowing only military members and their families to join, which enables them to tailor their services to the unique financial needs of this community. Unlike many competitors, USAA's leadership team has military backgrounds, ensuring a deep understanding of their members' challenges. The company's goal is to promote financial wellness among its members by providing extensive resources and support, while also engaging in corporate responsibility initiatives to strengthen communities.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

1922

Simplify Jobs

Simplify's Take

What believers are saying

  • USAA's digital banking initiatives enhance online experiences for its military community members.
  • The rise of personalized financial planning tools aligns with USAA's tailored services for military families.
  • Expansion of telematics in auto insurance could benefit USAA's competitive rate offerings.

What critics are saying

  • USAA faces cybersecurity vulnerabilities, highlighted by a $3.25 million data breach settlement.
  • OCC criticism indicates potential regulatory compliance risks for USAA's operational areas.
  • USAA's $10 million investment in San Antonio office spaces poses financial risks if market fluctuates.

What makes USAA unique

  • USAA exclusively serves military members, veterans, and their families, ensuring specialized services.
  • The company offers competitive auto insurance rates and banking services with no monthly fees.
  • USAA's leadership team has strong military backgrounds, aligning with their mission and values.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Adoption Assistance

Paid Vacation

Paid Holidays

Wellness Program

Professional Development Budget