Full-Time

Senior Customer Success Manager

Posted on 11/19/2024

Disco

Disco

1,001-5,000 employees

Cloud-based e-discovery software for legal professionals

AI & Machine Learning
Legal

Compensation Overview

$85k - $100kAnnually

Mid, Senior

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 4+ years in a post-sales, customer success, account management or services role
  • Strategic thinker with experience creating account plans and managing SaaS client relationships
  • Excellent interpersonal and communication skills
  • Experience in identifying and capitalizing on upselling and cross-selling opportunities
  • Leadership abilities; own, drive and deliver on client initiatives
  • Experience in legal technology and understanding of all DISCO products and services
  • Experience in planning and executing meetings, external and internal
  • Customer-centric mindset with the ability to problem solve and proactively manage an account
  • Strong working knowledge of renewals, upsells, and expansion
  • Ability to collaborate effectively across departments and cultivate strong internal relationships to facilitate seamless teamwork and mutual support
  • Analytical skills to synthesize data and provide strategic recommendations
Responsibilities
  • Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts.
  • Acts as key contact for account internally by managing internal stakeholders and ensuring that different teams deliver.
  • Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction.
  • Identifies expansion opportunities.
  • Advocates client needs and interests within the organization.
  • Provides feedback to inform product and service enhancements.
  • Effectively communicate the value proposition of DISCO products and services to clients.
  • Discover upsell and cross sell opportunities, and ultimately drive revenue growth by fostering long-term relationships.
  • Plans and executes educational, networking, and motivational events for clients.

DISCO provides legal software solutions focused on electronic discovery (e-discovery) for law firms, corporate legal departments, and government agencies. Its cloud-based platform uses artificial intelligence to streamline the process of identifying, collecting, and producing electronically stored information for legal cases. DISCO differentiates itself with a flat-rate pricing model based on data processed, ensuring predictable costs for clients. The company's goal is to enhance the efficiency and collaboration of legal teams while maintaining data security and accessibility.

Company Stage

IPO

Total Funding

$188.5M

Headquarters

Austin, Texas

Founded

2013

Growth & Insights
Headcount

6 month growth

6%

1 year growth

10%

2 year growth

94%
Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI tools like Cecilia enhance document analysis capabilities.
  • Eric Friedrichsen's appointment as CEO could drive strategic growth.
  • DISCO's flat-rate pricing model attracts clients seeking predictable legal costs.

What critics are saying

  • The legal tech market is increasingly competitive with similar AI capabilities.
  • A class action lawsuit could lead to financial liabilities and reputational damage.
  • Departure of founder Kiwi Camara may impact investor confidence and morale.

What makes Disco unique

  • DISCO uses AI to automate complex legal tasks, enhancing efficiency.
  • The platform offers flat-rate pricing, eliminating unexpected costs for clients.
  • DISCO's cloud-based solution ensures data security and 24/7 accessibility.

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Benefits

Competitive base salary

Start-up

Open PTO

Free catered lunches

Growth opportunities

Medical, dental, and vision, 401(k)

INACTIVE