Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Disco

Disco

1,001-5,000 employees

Cloud-based e-discovery software for legal professionals

AI & Machine Learning
Legal

Compensation Overview

$85k - $100kAnnually

Mid, Senior

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 4+ years in a post-sales, customer success, account management or services role
  • Strategic thinker with experience creating account plans and managing SaaS client relationships
  • Excellent interpersonal and communication skills
  • Experience in identifying and capitalizing on upselling and cross-selling opportunities
  • Leadership abilities; own, drive and deliver on client initiatives
  • Experience in legal technology and understanding of all DISCO products and services
  • Experience in planning and executing meetings, external and internal
  • Customer-centric mindset with the ability to problem solve and proactively manage an account
  • Strong working knowledge of renewals, upsells, and expansion
  • Ability to collaborate effectively across departments and cultivate strong internal relationships to facilitate seamless teamwork and mutual support
  • Analytical skills to synthesize data and provide strategic recommendations
Responsibilities
  • Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts.
  • Acts as key contact for account internally by managing internal stakeholders and ensuring that different teams deliver.
  • Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction.
  • Identifies expansion opportunities.
  • Advocates client needs and interests within the organization.
  • Provides feedback to inform product and service enhancements.
  • Effectively communicate the value proposition of DISCO products and services to clients.
  • Discover upsell and cross sell opportunities, and ultimately drive revenue growth by fostering long-term relationships.
  • Plans and executes educational, networking, and motivational events for clients.

DISCO provides legal software solutions focused on electronic discovery (e-discovery) for law firms, corporate legal departments, and government agencies. Its cloud-based platform uses artificial intelligence to streamline the process of identifying, collecting, and producing electronically stored information for legal cases. DISCO differentiates itself with a flat-rate pricing model based on data processed, ensuring predictable costs for clients, and offers dedicated support from legal professionals. The company's goal is to simplify data management for legal professionals while enhancing collaboration and efficiency.

Company Stage

IPO

Total Funding

$188.5M

Headquarters

Austin, Texas

Founded

2013

Growth & Insights
Headcount

6 month growth

6%

1 year growth

10%

2 year growth

94%
Simplify Jobs

Simplify's Take

What believers are saying

  • The launch of AI-driven tools like Cecilia doc summaries and Deposition Summaries can drastically reduce the time and cost associated with document review and analysis.
  • DISCO's recent executive appointments, including a new CEO and Chief Product Officer, signal a strong leadership team poised to drive the company's next phase of growth.
  • Partnerships with industry leaders like vLex enhance DISCO's platform capabilities, making it a more attractive option for legal professionals seeking comprehensive solutions.

What critics are saying

  • The legal tech market is becoming increasingly competitive, with many companies offering similar AI-driven capabilities, which could dilute DISCO's market share.
  • The departure of the company's founder and previous CEO amid allegations could impact internal morale and external perceptions of the company.

What makes Disco unique

  • DISCO's flat-rate pricing model based on data processed offers predictability and budget control, unlike competitors with variable pricing structures.
  • The integration of advanced AI, such as the Cecilia doc summaries, significantly enhances document review speed and accuracy, setting DISCO apart in the legal tech market.
  • DISCO's partnership with vLex to incorporate a comprehensive U.S. primary law library into its platform provides a unique, end-to-end legal solution that many competitors lack.

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Benefits

Competitive base salary

Start-up

Open PTO

Free catered lunches

Growth opportunities

Medical, dental, and vision, 401(k)