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Level 2 Customer Happiness Specialist
API Partnerships
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
Customer Service
  • 5+ years in customer service
  • 3+ years in tech support
  • Excellent technical writing and communication skills
  • A comprehension of, and ability to execute, troubleshooting theory
  • Familiarity with code, ability to troubleshoot common errors
  • High Emotional IQ & high levels of professional integrity
  • Computer/Tablet/Smart Phone technical proficiency
  • A flexible schedule including on-call and weekend and evening availability
  • The ability to learn on the fly and adapt to change
  • A team-oriented, peer-positive attitude
  • Dedication to customer satisfaction
  • Onboard new API partners
  • Own CH communications with API Partners; includes creating reporting and feedback loops with product and engineering teams
  • Technical writer (create and maintain api documentation, collect/review code samples, FAQs, etc.)
  • Monitor requests for API keys
  • Provide Level 2 technical support
  • Address tech support and other customer concerns via email, social channels, and management of our Help Page
  • Assist Tier I Customer Care Specialists in solving basic technical problems
  • Coordinate communicating information on current issues to the Tier 1 Customer Care team
  • Investigate escalated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues
  • Log tickets, escalate trending issues to, and collect additional data on open tickets for/with engineering and product teams to ensure technical issues are driven to resolution
  • Live our core values in all you do:
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen

51-200 employees

Health tracking fitness tool
Company Overview
MyFitnessPal is on a mission to be the global catalyst for every “body” to achieve their healthy. MyFitnessPal provides powerful tools that make it easier for everyone to live a healthier life by tracking meals and physical activity.
  • Remote work flexibility
  • Physical office in Austin, TX
  • Annual, in-person company retreats
  • Company paid lunches & working sessions
  • Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
  • Competitive medical, dental, and vision benefits
  • Safe Harbor 401K program
  • parental leave
  • Monthly Wellness Allowance
  • Reward & recognition platform
  • MyFitnessPal Premium
  • Modern Virtual Learning and Development Library
  • DEI Committee
Company Core Values
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen