Job Description

This role will be based in Toronto. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

As part of the LinkedIn Talent Solutions team, the Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn Talent Solution, in other words – we help them be successful with the platform they have purchased! It’s an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Talent Solution into their recruitment strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.   

Responsibilities:    

• Partner with Sales, Onboarding Consultant, Technical Client Managers, and Technical Consultants post-sales to implement products and solutions to ensure client is achieving optimal results and ROI   

• Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption    

• Track and record customer activity in a timely manner in systems of record, i.e. Salesforce/Dynamics   

• Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base     

• Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria   

• Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Talent Solution. 

• Maintain a deep understanding of LinkedIn products and industry knowledge to effectively guide customers on best practices   

• Provide input and ideas to internal teams to continuously improve our product, systems and resources   

• Manage and execute projects geared to drive adoption of new products and services with customers   

• Deliver on-site and on-line presentations, webinars, and workshops.    

• Perform other duties as may be assigned.    

Qualifications

Basic Qualifications:    

• 2+ years of experience in any of these areas: Customer Success, Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Consulting or Project Management.   

• Fluency in English and French

Preferred Qualifications:  

• BS/BA degree from a 4 year college or university    

• Experience in learning, e-Learning, or Organizational L&D   

• Proficient in Salesforce & Microsoft Office (Outlook, Dynamics, Excel, Word and Power Point)   

• Excellent organization, project management, and time management skills   

• Excellent consulting, listening, and communication skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side   

• Excellent presentation skills, both online and live, in large and small group settings    

• Excellent verbal and written communication skills    

• Excellent analytical, problem-solving and decision-making skills, applied with a solution-focused attitude    

Suggested Skills:  

• Fluency in English and French

• Change Management 

• Prioritization and Organizational 

• Active Listen 

• Problem Solving