Team Lead – Customer Returns Solutions

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

FSS Overview: Are you ready to be a pivotal force in Advancing Health Outcomes For All®? Join the Financial Services and Solutions (FSS) organization, where our focus is being a strategic business partner who creates value, provides efficiency, and ensures compliance for McKesson.  In FSS, you'll gain exposure to all McKesson businesses while growing as a finance professional and fostering collaborative relationships with internal and external customers. Our high employee engagement scores reflect a vibrant and diverse workplace where your contributions have a tangible impact on the enterprise. If you're passionate about making a real difference and want to be part of a dedicated team that values professional growth, FSS is the place for you. Join us and energize your career with endless opportunities!

The right candidate to join our FSS team can demonstrate the following competencies: embrace digital transformation, diverse and inclusive collaboration, strategic and analytical thinking, adaptability and growth mindset, and clear and impactful communication.

Team Lead, Customer Returns Solutions  

​Current Need

The Team Lead, Customer Returns Solutions role will work directly with the Customer Returns and Reverse Logistics team, internal stakeholders, and other financial analysts on returns questions and escalations, customer pricing audits, trending, profitability modeling, new hire training, as well as other initiatives highlighted below.

Position Description

The Team Lead is responsible for reviewing complex customer returns, overseeing the day-to-day unsalable returns process for customers, assist with large data file analysis, assist with escalations and ensuring regulatory & contract compliance. Additionally, this position will support the retained team with ad hoc training, issue resolution, research, and process improvement initiatives.  This position is expected to complete tasks with minimal direct supervision. This is a critical function within the Customer Returns team and is the foundation for all downstream transactions. This individual must thrive in providing excellent customer service, account management, performing meticulous research and be extremely detail oriented in a fast-paced deadline-driven environment.

Key Responsibilities:

• Understand and communicate (written and/or verbal) subject matter expertise on unsalable returns procedure
• Partner with team and stakeholders to understand their business needs and develop “win-win” solutions that drive McKesson’s financial performance
• Review and create financial forecasts to facilitate go forward strategies
• Track and manage to contractual obligations with respect to customer returns
• Prepare analysis of segment trends in returns
• Conduct new hire training and refresher training as needed
• Prepare ad-hoc reports and analysis as needed
• Identify areas for improvements and drive solutions

Minimum Requirements

2-3 years of account management and large data analysis experience

Critical Skills

• Embrace Digital Transformation: Demonstrate a strong digital mindset by actively seeking and implementing technological solutions to enhance business processes and drive innovation within the team.
• Diverse and Inclusive Collaboration: Foster a collaborative environment that values diversity and inclusion. Build and sustain positive relationships with stakeholders from varied backgrounds to drive professional growth and organizational success.
• Strategic and Analytical Thinking: Exhibit strong business acumen by staying informed about industry trends and aligning projects with broader organizational goals. Use data-driven insights to make informed decisions and influence positive change.
• Adaptability and Growth Mindset: Show adaptability in the face of change and a willingness to take on challenges. Continuously seek learning opportunities and demonstrate resilience to maintain high performance and support team dynamics.
• Clear and Impactful Communication: Communicate complex information clearly and persuasively across all levels of the organization. Utilize storytelling to effectively convey ideas and drive key initiatives forward.

Additional Skills

• Self-motivated, extremely organized, has strong attention to detail and capable of handling multiple initiatives
• Demonstrates strong diplomatic skills with an ability to consistently think on your feet
• Has ability to identify problems and come up with solutions
• Ability to think logically and analytically, problem-solve, build consensus, and lead initiatives
• Ability to identify areas of improvements and drive solutions
• Exceptional business acumen/aptitude
• Healthcare and/or Manufacturing experience preferred, not required
• Accounting experience preferred, not required
• Access, SQL, and/or Tableau experience helpful but not required

Education

Bachelor’s Degree in related field preferred

Physical Requirements

General Office Demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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