Office Manager

Description

APEX Orthopaedics Spine & Neurology is a premier healthcare facility committed to delivering exceptional orthopaedic, spine, and neurology care across North Carolina and South Carolina. We pride ourselves on offering innovative treatments with a conservative approach, ensuring the highest quality of care for our patients.

We are currently seeking a highly motivated, detail-oriented, and experienced Office Manager to lead the administrative and clinical operations of our Raleigh facility. This role is pivotal in maintaining operational efficiency, fostering a positive team culture, and supporting the overall success of our practice.

Office Manager Responsibilities

• Act as the on-site manager for daily administrative functions, clinical operations, and facility-related issues.

• Supervise and support administrative staff, fostering a collaborative and positive work culture

• Implement and enforce office policies and ensure compliance with healthcare regulations

• Coordinate with other departments to optimize workflow and communication

• Collaborate with leadership to enhance office efficiency and patient experience

• Address patient concerns and ensure a high standard of customer service

• Manage inventory and ordering of clinical and office supplies.

• Crosstrain and provide coverage for Medical Assistant and Patient Service Specialist roles as needed

• Receive and distribute mail and packages, including signing for deliveries

• Support recruitment, training, and development of administrative and clinical personnel

• Assist in developing training materials and coordinating onboarding for new hires

• Participate in leadership meetings and ensure alignment with company-wide initiatives

• Provide support to medical providers with projects and operational needs

• Troubleshoot technology and software systems as needed

Requirements

Office Manager Requirements

• 2–3 years of management experience in a healthcare setting

• Strong knowledge of healthcare regulations and compliance requirements

• Excellent organizational, multitasking, and time management skills

• Proven ability to lead and collaborate with diverse teams

• Strong communication, problem-solving, and customer service skills

• High level of integrity and discretion in handling confidential information

• Willingness to learn and support various roles within the clinic

• Positive, solutions-oriented attitude and a commitment to continuous improvement

Office Manager Benefits and Perks

• Comprehensive benefits package including medical, dental, vision, and optional add-ons

• Paid time off and paid holidays

• Mileage reimbursement and travel stipends

• Supportive and collaborative work environment