About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About Our Team
Product Operations at LexisNexis Risk aims to "Unlock product growth by reimagining How". The Product Operations team works to promote excellence, remove barriers, and align the business around a future oriented around product growth. This team promotes cross-functional alignment, business insight, and operational efficiency between the global Product team members and their cross-functional peers, increasing leverage so that LexisNexis product teams can ultimately deliver more value to customers, faster.
About the Role
We are seeking an experienced and strategic Director of Technical Documentation to lead our team of technical writers. This role is pivotal in guiding our efforts to produce world-class product documentation and make it available in ways that more efficiently enable desired product outcomes. The ideal candidate will have a strong background in technical writing, collaboration, team management, and a passion for leveraging new technologies to enhance team efficiency and output. The candidate for this position will provide leadership to senior professional staff and will have accountability for the performance and results of multiple diverse teams. The candidate will deliver results through management and contribute primarily by ensuring that operational and functional goals are delivered upon. The candidate will set and lead the strategy of the function, delivering results in fast-changing businesses and/or regulatory environments.
Responsibilities
Manage and mentor a team of technical writers, inspiring and motivating others to high performance.
Ensure high-quality documentation and consistency across all products within the business portfolio.
Develop and implement long-term strategies for the technical writing team that considers the functional strategy, standards of excellence, and accessibility while aligning with the outcomes of a Product Operating Model.
Build relationships with colleagues outside of the department to understand the challenges facing other business functions and areas.
Network and evangelize team capabilities in order to identify new opportunities to accelerate commercial success.
Collaborate with product managers, engineers, and other stakeholders to gather information and ensure accurate and comprehensive documentation.
Lead initiatives that prioritize customers and enhance the documentation user experience.
Drive the adoption of best practices and continuous improvement in technical writing and documentation within the team.
Utilize data and analytics to assess and prioritize documentation initiatives, ensuring that resources are allocated effectively to meet the most critical business and customer needs.
Continuously explore and evaluate new tools and technologies, including Generative AI, to enhance the efficiency and effectiveness of the technical writing team.
Requirements
Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field.
Minimum of 7-10 years of experience in technical writing, with at least 3-5 years in a managerial role.
Proven ability to enable winning teams by managing, coaching, and developing a team.
Strong understanding of technical concepts and the ability to translate them into clear, concise documentation.
Excellent written and verbal communication skills.
Preferred Requirements
Experience in the risk solutions or related industry.
Knowledge of content management systems and documentation tools.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Experience working within a product-led organization and familiarity with Product Operating Models.
Successful Candidates
Candidates will be an excellent fit within LexisNexis Risk Solutions unique operating environment and culture: high-growth, fast-paced, experimental, iterative, innovative, and values-driven. Candidates will have a personal curiosity and a growth mindset. Successful candidates will also be highly capable in each of the following dimensions: attention to detail, results oriented, adaptable, resourceful, analytical thinking/problem solving, collaboration, and technological savvy.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Application deadline is 1/22/2025.
Position is eligible for base salary plus an annual bonus.
The salary range provided in this posting is the base salary range for Hawaii and Colorado: $113,600- 211,100 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: $119,300 - 221,700 USD
The salary range provided in this posting is the base salary range for California and Washington DC: $130,700-242,800 USD
The salary range provided in this posting is the base salary range for New York and New Jersey: $125,000 - 232,000 USD
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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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