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Full-Time

Manager – Solar Technical Support

Posted on 6/28/2024

Omnidian

Omnidian

201-500 employees

AI-powered solar system performance management

Data & Analytics
Energy

Compensation Overview

$72.3k - $97.8kAnnually

+ Monthly health insurance premiums + Quarterly bonuses + Long-term stock options

Senior, Expert

Remote in USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • 5+ years managing successful teams
  • 4+ years of solar experience
  • Proven experience in providing technical support or customer service
Responsibilities
  • Model Omnidian core values by coaching and providing feedback
  • Oversee a team of technical support representatives
  • Assist with escalated customer issues
  • Track key performance indicators
  • Refine support processes and procedures
  • Maintain understanding of company's products
  • Analyze customer feedback and support metrics
  • Collaborate with other departments
  • Advocate for customers within Omnidian

Omnidian specializes in solar system performance assurance, management, and servicing. Leveraging AI-powered asset performance management and intelligent system diagnostics, Omnidian excels in proactive issue detection and resolution. They provide expert support and maintain a robust nationwide service network, ensuring optimal performance and longevity of solar installations.

Company Stage

Series B

Total Funding

$82.2M

Headquarters

Seattle, Washington

Founded

2016

Growth & Insights
Headcount

6 month growth

5%

1 year growth

18%

2 year growth

32%
INACTIVE