What You’ll Do

• Play a critical role in software implementation projects at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotechs to Academic Research Centers.
• Rapidly configure and implementation of eTMF, CTMS, Study Startup, and eReg/ISF solutions to support clinical trial data and content management needs.
• Work with customers during the lifecycle of an implementation leading requirements workshops, gap analyses, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
• Think critically about business requirements to help design a solution for customer success that will see adoption, and ensures alignment of processes to system design and functionality.
• Liaise with customers, managing communication, risks, and project reporting between the project team, customer, and internal stakeholders. 
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
• Ensure customer success from beginning to end of the engagement life cycle.

Requirements

• 3+ years of experience working with or for life sciences companies; including, Pharmaceutical, Biotechnology, Healthcare, and Medical Device and Diagnostics organizations with knowledge of document and data control and storage.
• Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
• Experience delivering or supporting workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• System implementation experience either as a consultant, business or IT representative for at least one of the following systems: Document Management (Documentum, OpenText, Sharepoint), CTMS, TMF, Study Startup, or eReg/ISF.
• Excellent communication skills – written, verbal and formal presentation.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
• Ability to travel 50-75%.

Nice to Have

• Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
• Life science, computer science, or related degree
• SaaS/Cloud experience including knowledge of systems validation
• Experience in services delivery management and/or systems implementation
• Master’s degree

Perks & Benefits

• Flexible PTO
• Allocations for continuous learning & development
• Health & wellness programs