Head of Business Systems

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here’s some of what we’ve accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 75 million patient records
3. 80%+ annual revenue growth
4. Top 10% of Inc. 5000 (2022)

Head of Business Systems at NexHealth 

As the Head of Business systems you will be driving our internal economies-of-scale through improving our data and tooling systems. Success in this role means that we have solid insights to drive our business that is enabled by a well designed data warehouse solution and cross-team collaboration. Additionally, your engineering and support teams have the tools they need to quickly triage and correct customer issues with our back office systems. You’ll accomplish this by having a deep understanding of our customers’ needs, our product, architecture, and leading your teams to make substantive improvements.

You’ll work closely with Product, Engineering, Sales, Support, and Bizops to define strategy, develop roadmaps, prioritize, and execute to solve the most pressing problems with fitting solutions.  You understand how to hire well and have a track record of maintaining high-performance teams.  We are looking for drivers with strong first-principles thinking, and excellent project management skills.

What You’ll Do:

• Drive high visibility teams responsible that have a significant impact on the company’s ability to solve customer problems and have critical insights.
• Work with a wide range of systems, processes and technologies to own and solve problems from end-to-end
• Work effectively cross-functionally and is able to think rigorously, communicate effectively, and make or coordinate hard decisions and tradeoffs.
• Deep understanding of our customer experience and business strategy to ensure what we build supports our growth 
• Lead and mentor the team to solve complex problems with elegant, simple solutions
• Support the engineering team in achieving a high level of technical excellence and stability.
• Define the team roadmap and lead its execution. You will connect and coordinate business initiatives and team priorities.
• Recruit and build a world-class development team that knows how to deliver great customer experiences.
• Utilize first-principles thinking approach

What You’ll Bring:

• 3+ years of engineering management experience
• 4+  years of software development experience with significant contributions in design and systems architecture of complex systems.
• 2+ years of experience building or working closely with teams developing internal systems.
• Track record of strong hiring and team performance management of both ICs and Managers
• Have led and delivered significant, mission-critical projects with limited resources.
• Effective at driving cross-team and cross organizational change
• Strong technical experience with data warehouses, data pipelines, software design, and CRM solutions. 
• Ability to provide valuable input to any technical or product discussion
• Strong understanding of API architectures and how they’re defined in systems

NexHealth Values

• Solve the customer’s problems, not yoursWhen making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to doAs a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
• Take ownershipAct like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intentBe direct, proactive, transparent, and frequent in your communication. 
• Default trustAs a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principlesWe first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.

Here’s a glimpse into our interview process:

• You’ll talk with a NexHeath Recruiter 
• You’ll talk with the Hiring Manager on a video call 
• You’ll talk with Team Members on a video call
• You’ll do a Panel Presentation or Working Session with a small panel 

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].