Full-Time

Project Manager

Global Customer Experience

Confirmed live in the last 24 hours

CHEP

CHEP

5,001-10,000 employees

Pallet pooling and supply chain solutions

Senior, Expert

London, UK + 3 more

More locations: Orlando, FL, USA | Mississauga, ON, Canada | Alpharetta, GA, USA

This is a hybrid role, requiring some in-office presence.

Category
Project Management
Business & Strategy
Required Skills
Agile
SAP Products
JIRA
SCRUM
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 6+ years of business/industry work experience in customer facing and/or supply chain roles
  • Experience in a reporting and analytical capacity
  • Project management experience
  • Process, technical, change management, and communication skills
  • Experience working within a bi-modal delivery environment (i.e.: both waterfall and agile/scrum/iterative)
  • Managing a broad range of cross functional relationships
  • Experience with logistics, transportation, and/or supply chain operations
  • Use JIRA or equivalent to PM tools ideally as an owner / administrator
  • Intermediate Excel skills (eg: pivot tables, structured tables/references, macros, and complex formulas)
  • Process mapping and SOP development
  • Building and interpreting PowerBI / Flow / PowerApps dashboards and reports
  • Experience using SharePoint as a site owner/administrator
  • Ability to lead teams and projects with clear direction and accountability
Responsibilities
  • Support Customer Experience / Supply Chain pillar in Global Customer Experience
  • Serve as a critical link between customer experience (CX) strategies and supply chain operations to enhance customer satisfaction and operational excellence
  • Translate high-level CX goals into actionable projects that improve delivery, accuracy, communication, and overall customer experience
  • Lead the execution of key CX initiatives within supply chain processes, ensuring seamless and timely delivery across global regions
  • Drive data-driven decision making by analyzing operational data, identifying trends, and providing insights to optimize project performance
  • Develop and implement solutions that address customer pain points and eliminate inefficiencies in supply chain workflows
  • Collaborate with cross-functional teams (logistics, procurement, operations, technology services, customer service) to align operations with CX priorities and business goals
  • Monitor and report on key performance indicators such NPS, accuracy, and other performance metrics to track project success
  • Proactively identify and mitigate risks that could impact customer experience and supply chain performance
  • Leverage tools, technologies, and process improvements to increase transparency and enhance CX visibility across the supply chain
  • Advocate for a customer-first mindset by ensuring all supply chain initiatives prioritize customer satisfaction and loyalty
  • Plan, execute, and manage CX projects with supply chain impacts (CX Supply Chain pillar) ensuring timely delivery, alignment with established goals, and successful outcomes
  • Collaborate with TS and SCD to implement systems that improve operational transparency and decision-making
  • Lead project teams, fostering collaboration and accountability across functions
  • Present project updates and findings to key and senior stakeholders
  • Analyse key performance metrics to identify trends and opportunities for improving customer experience
  • Resolve escalated operational issues impacting CX, coordinating with stakeholders to implement corrective actions
  • Develop and maintain dashboards and reports to track key supply chain and CX KPIs
  • Provide actionable recommendations to optimize supply chain operations and enhance CX outcomes based on data-driven insights
  • Coordinate efforts across global CX, logistics, procurements customer service, and technology teams to ensure seamless project execution
  • Track and report project progress, escalating risks and issues to stakeholders when necessary
  • Translate customer feedback into tangible process improvements driving enhancements in delivery reliability and operational transparency
  • Leverage tools and technologies such as SAP, myCHEP, Jira, Blue Yonder, PowerBI to streamline data analysis and project management, and collaborate with TS to implement solutions that enhance CX outcomes
  • Drive the adoption of digital tools and technologies (eg predictive analytics, visibility platform) to enhance CX and supply chain integration
Desired Qualifications
  • Fluency in additional languages highly desirable

CHEP provides supply chain solutions with a focus on pallet pooling services that enhance the movement of goods in various industries, including consumer goods, retail, and manufacturing. Their main product involves renting reusable pallets and containers, which helps businesses lower costs and promote sustainability by reducing waste. CHEP operates on a subscription-based model, where clients pay for the pallets and services they use. In addition to pallet rental, CHEP offers supply chain consulting and logistics optimization services, setting them apart from competitors by providing comprehensive support to improve client operations.

Company Size

5,001-10,000

Company Stage

Grant

Total Funding

$31.5K

Headquarters

Orlando, Florida

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Barilla strengthens CHEP's position in the global supply chain market.
  • Focus on sustainability aligns with increasing regulatory demands for eco-friendly logistics solutions.
  • Digital transformation in supply chain management enhances CHEP's operational efficiency and asset tracking.

What critics are saying

  • Increased competition from LEAP India may reduce CHEP's market share in India.
  • Multiple sustainability appointments suggest potential internal restructuring challenges.
  • Departure of PR head Nick Zonnios could impact CHEP's communication strategy.

What makes CHEP unique

  • CHEP specializes in pallet pooling, optimizing supply chain efficiency and sustainability.
  • The company offers a subscription model, reducing costs for clients with reusable pallets.
  • CHEP provides additional services like supply chain consulting and logistics optimization.

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Benefits

Hybrid Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

8%

1 year growth

8%

2 year growth

8%
Mid East
Jan 27th, 2025
CHEP certified as 2025 Top Employer in Saudi Arabia

CHEP certified as 2025 Top Employer in Saudi Arabia.

ESG News
Jan 14th, 2025
CHEP Appoints Sandra Elizabeth Leyva Martinez as Head of Sustainability for the Americas

CHEP appoints Sandra Elizabeth Leyva Martinez as Head of Sustainability for the Americas.

USA Report
Jan 8th, 2025
LEAP India Acquires CHEP India Private Limited (CIPL), Ushering in a New Era in Supply Chain Solutions

VMPL Mumbai (Maharashtra) [India], January 8: LEAP India, a leader in sustainable supply chain solutions, today announced its acquisition of CHEP India Private Limited (CIPL), an esteemed player in the supply chain industry.

EFA News
Dec 12th, 2024
Barilla consolidates its partnership with Chep

Chep, a global provider of supply chain solutions and a leader in pallet pooling, announces that it has signed a landmark agreement with Barilla, the world's largest pasta manufacturer headquartered in Parma, Italy.

iAfrica
Dec 11th, 2024
CHEP's Commitment To Rhino Conservation In South Africa: A Partnership For Sustainability And Wildlife Protection

With conservation efforts more vital than ever, CHEP, a leader in sustainable supply chain solutions, is proud to partner with Wildlife ACT to protect Africa's iconic and endangered species, the rhino.