Full-Time

Fraud Operations Specialist – Entry Level

Posted on 12/20/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides loans, credit cards, and rewards

Fintech
Financial Services

Entry, Junior

Phoenix, AZ, USA

Position requires in-office work at the Phoenix Service Center.

Category
Risk Management
Finance & Banking

You match the following Upgrade's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 0-1 years of fraud experience
  • 1-2 years of call center or banking experience
  • Experience in working a production-based environment
  • Knowledge of financial products including but not limited to: credit cards, personal loans, auto loans, other lending products, and deposit accounts
  • Sense of ownership and responsibility towards problem solving
  • Strong attention to detail and ability to spot errors or inconsistencies
Responsibilities
  • Handle incoming calls regarding suspicious activity and review requested docs
  • Review accounts with suspicious activity and work towards a solution that creates a positive customer experience
  • Conduct research using internal and external sources to help determine if an escalation is warranted
  • Accurately notate and document customer accounts on different systems and tool within Upgrade’s platforms
  • Retain records of all information relied upon to complete a disposition of an alert
  • Escalate potentially suspicious activity and high risk customers for further review
  • Work with customer support teams to run real time verification
Desired Qualifications
  • Experience working at a FinTech or start-up is a plus
  • Working knowledge in AML, fraud, or sanctions alert closure and/or investigations is a plus

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into auto loans diversifies Upgrade's product offerings.
  • Acquisition of Uplift strengthens Upgrade's position in travel financing.
  • Partnership with Finturf enhances home improvement financing options.

What critics are saying

  • Expansion into auto loans increases exposure to credit risk.
  • Crowded BNPL market may pressure margins for Uplift acquisition.
  • Investment in new office space may strain resources if growth falters.

What makes Upgrade unique

  • Upgrade offers a unique blend of credit and banking products.
  • The Secured OneCard targets consumers with little or no credit history.
  • Partnership with FairPlay enhances fairness in lending practices.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

INACTIVE