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Parking Operations Manager
Indianapolis
Confirmed live in the last 24 hours
Locations
Indianapolis, IN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • High School Diploma or GED required; some college preferred
  • Prior business experience preferred
  • Scheduling and payroll knowledge a plus
  • Ability to plan and manage time for multiple tasks to meet established deadlines
  • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
  • Able to detect safety concerns and adjust accordingly
  • Must be able to communicate effectively in both written and verbal form
  • Must maintain confidentiality of all work-related information
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
Responsibilities
  • Manage a team of hourly employees
  • Schedule shifts and verify time and attendance tracking
  • Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
  • Interview, hire and develop team members
  • Ensure team members complete all necessary training
  • Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
  • Control spending and keep expenses within approved budget
  • Maintain maintenance control documents while meeting maintenance goals
  • Promote safe work practices by conducting safety audits and coaching individual staff members
  • Work closely with the client to define performance measurements and execution
  • Ensure all client operational documentation is compete and recorded for client and Premier records
  • Ensure Metropolis's standards of Customer Service are met
  • Greet customers and clients in a courteous manner
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
  • Observe and coach team members to meet customer service standards
  • Implement company initiatives and processes
  • Conduct performance evaluations that are timely and constructive
  • Perform specific operational responsibilities as required based on the needs of the assigned location
  • Perform other duties as assigned
Metropolis

201-500 employees

Mobility & transportation commerce platform
Company Overview
Metropolis' mission is to make the journey of making cities better by bringing the ease of digital transactions to the physical world with mobility commerce, a new way to transact that connects transportation, payments, and local businesses for the first time. The company is building modern mobility commerce infrastructure that will allow us to transact in the physical world with the same ease we experience online.