Responsibilities:

• Lead research projects aimed at understanding and improving the experience for users after they match on Hinge, including how users build connections with each other through messaging within the app.
• Employ quantitative and qualitative methods including usability testing for design explorations, developing surveys, and analyzing user feedback.
• Work collaboratively with other researchers, product team members (i.e., product managers and designers) and cross-functional partners (i.e., data science, customer experience) to identify key research questions and prioritize projects in the short and long term.
• Generate actionable insights and communicate them in compelling and creative ways; bridge alignment across Hinge teams through written reports and live presentations to cross-functional partners.

Within three months we expect you to:

• Lead user research on a feature and communicate key actionable insights and recommendations for product and design explorations that can improve the user experience on Hinge.
• Iterate and advance a research roadmap for the Interaction team, identifying key opportunities for research initiatives. 

About You:

• Passionate and curious about how user research can be leveraged to improve how users find and maintain romantic connections.3+ years of user research experience in a consumer-facing product research role.
• Mixed method research experience including quantitative (e.g., survey, experimental) and qualitative (e.g., interviews, usability testing) methods.
• Strong communicator, committed to telling clear and compelling stories with data.
• Dedicated to building successful partnerships with stakeholders and cross-functional partners.
• Eager to learn from and collaborate with other researchers.

What is not Required:

• You do not have to have a degree to apply, we are open to equivalent practical experiences.
• You do not have to be an expert in all user experience research methods to apply. Expertise in specific quantitative (i.e., survey, experimental) and/or qualitative (i.e., interview, ethnographic) methods, desire to solve complex problems, and motivation to continue growing is what we are looking for.