Group Sales and Catering Manager

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Group Sales and Catering Manager will oversee all aspects of the group meetings with rooms and local catering, ensuring all meetings and group activities are coordinated and managed to meet the client’s expectations.

Duties & Responsibilities:

• Manage the local and national Business Travel accounts
• Ensure all financial and sales goals are achieved or exceeded
• Prepare and complete annual RFP's for corporate and consortia accounts
• Complete account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondence, email and other means of communication
• Conduct hotel site inspections, entertain both in house and off property, and maintain thorough follow up methods
• Maintain in-depth files on all accounts via hard files and/or automated account management system
• Meet and exceed monthly, quarterly and annual room night and revenue goals
• Represent hotel at trade shows, civic/business functions, industry-related associations, reservation centers, and other events to promote the hotel and/or the city
• Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner
• Prepare and complete annual RFP's for corporate and consortia accounts, and period-end booking reports
• Execute account contracts including any necessary negotiations in a timely manner

Requirements

Qualifications:

• Minimum of 3 years hotel sales experience
• Knowledge of SalesPro preferred but not required
• Ability to travel locally and nationally for business meetings and client presentations
• Strong communication skills, both verbal and written
• Highly organized
• Able to maintain a professional appearance and manner at all times
• Willing to be part of a team and help coworkers with their job duties if needed Four-year college degree preferred, however, any combination of education and training within hotel sales may also be considered

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.