Manager – Distribution Order Management

Job Description

THE POSITION:

The Manager, Distribution Order Management is responsible for the execution of key business functions within the Distribution Operations service line including order analysis and management, DEA forms processing for material movements, inventory quarantine and release via Quality Control, invoice processing for inbound, document destruction, and PO Management. The Manager leads and develops a high-performing Order & Data Management team, ensuring operational excellence through coaching, onboarding, and performance management. The position also champions compliance, client delight, and inclusive team culture, contributing to strategic initiatives and hands-on support as needed.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Team Leadership & Development 

• Lead, coach, and develop a high-performing Data Management team, providing regular feedback, performance evaluations, and career development opportunities. 
• Foster a culture of accountability, continuous learning, and collaboration. 
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes. 

Operational Oversight & Issue Resolution 

• Oversee daily operations of and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs). 
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations. 
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution. 

Process Improvement & Efficiency 

• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction. 
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership. 
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions. 

Cross-Functional Collaboration 

• Act as a liaison between various cross-functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution/escalations. 
• Participate in strategic planning and special projects to support departmental and organizational goals. 

Client Relationship Management 

• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution. 
• Represent in client calls or meetings as needed to address operational updates or performance discussions. 

Compliance, Quality, and Risk Mitigation 

• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications. 
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays. 

Diversity, Equity, and Inclusion 

• Model inclusive behaviors and create an equitable environment where all team members feel valued and empowered. 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.   

Additional Responsibilities 

• Support hands-on execution of operational tasks during peak periods or resource gaps. 
• All other duties as assigned 

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Execute the goals established by the business and department to ensure client delight.  
• Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence.  
• Lead their team and improve the quality of the departments work product.  
• Assess and determine appropriate personnel and structure to accomplish necessary day-to-day functions.  
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.  

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree or equivalent combination of education and experience. 
• Minimum of 5 years of strong supervisory experience in an hourly administrative employee environment, preferably in an office role supporting a distribution center’s administration needs including planning and scheduling orders and deliveries.  Pharma experience is preferred by not required.  
• Proficient in managing administrative workflows and optimizing operational processes. 
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions. 
• Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions. 
• Collaborative leadership style with a focus on cross-functional alignment and shared success. 
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels. 
• Strong customer-centric mindset with a commitment to service excellence. 
• Highly organized with the ability to manage multiple priorities and deadlines effectively. 
• Dependable and accountable, with a track record of delivering results. 

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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