Training and Enablement Specialist
Updated on 1/23/2023
Richmond, VA, USA
- 3-5 years of relevant experience including including training, directly handling and/or managing teams of dispatchers handling alarm events
- Proven ability to build, nurture and iterate training programs from the ground up (tie metrics to behaviors, ROI…)
- Understanding of adult learning and coaching best practices and how to apply and teach them to dispatchers and supervisors alike
- Experience in in a virtual training environment inclusive of tools (Adobe Connect, Class.com, Zoom) and strategies
- Proven ability to conduct skill-building refreshers, providing feedback to leadership on strengths, opportunities and behavioral trends
- Skilled in workshop creation and delivery, with a focus on role-play and practice scenarios
- Willingness to embrace ambiguity and the opportunity to build
- Excellent communication and presentation skills
- Experience and proficiency with leading Monitoring software & Enablement (LMS, CMS ) tools, with the ability to create efficiencies and track participation and documented knowledge
- Understanding of the Enablement function and how it fits into and drives a customer centric company's mission
- Excellent problem-solving and analytical skills
- Understanding of working in a SAAS and/or subscription based revenue model
- Passion for our mission of Every Home Secure
- Ability to work collaboratively at all levels of an organization
- Strong multitasking and organizational skills
- Professional, confident, and enthusiastic demeanor
Home security company
Simplisafe wants to make home security accessible to everyone
- Health Insurance - A comprehensive plan provides peace of mind for you and your family.
- Employee assistance program - Help through the difficult situations that come up at work and at home.
- Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
- 401(k) - Saving for your future in the present.
- Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
- Life and disability insurance - Coverage for when you need it most.
Company Core Values
- Customer obsessed
- Aim High
- No Ego
- One Team
- Life As We Climb
- Lean & Nimble