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Training and Enablement Specialist
Updated on 1/23/2023
Locations
Richmond, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • 3-5 years of relevant experience including including training, directly handling and/or managing teams of dispatchers handling alarm events
  • Proven ability to build, nurture and iterate training programs from the ground up (tie metrics to behaviors, ROI…)
  • Understanding of adult learning and coaching best practices and how to apply and teach them to dispatchers and supervisors alike
  • Experience in in a virtual training environment inclusive of tools (Adobe Connect, Class.com, Zoom) and strategies
  • Proven ability to conduct skill-building refreshers, providing feedback to leadership on strengths, opportunities and behavioral trends
  • Skilled in workshop creation and delivery, with a focus on role-play and practice scenarios
  • Willingness to embrace ambiguity and the opportunity to build
  • Excellent communication and presentation skills
  • Experience and proficiency with leading Monitoring software & Enablement (LMS, CMS ) tools, with the ability to create efficiencies and track participation and documented knowledge
  • Understanding of the Enablement function and how it fits into and drives a customer centric company's mission
  • Excellent problem-solving and analytical skills
  • Understanding of working in a SAAS and/or subscription based revenue model
  • Passion for our mission of Every Home Secure
  • Ability to work collaboratively at all levels of an organization
  • Strong multitasking and organizational skills
  • Professional, confident, and enthusiastic demeanor
SimpliSafe

501-1,000 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
Benefits
  • Health Insurance - A comprehensive plan provides peace of mind for you and your family.
  • Employee assistance program - Help through the difficult situations that come up at work and at home.
  • Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
  • 401(k) - Saving for your future in the present.
  • Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
  • Life and disability insurance - Coverage for when you need it most.
Company Core Values
  • Customer obsessed
  • Aim High
  • No Ego
  • One Team
  • Life As We Climb
  • Lean & Nimble