Applications and Support Scientist @ Watchmaker Genomics

Biology & Biotech (2)
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Biology & Biotech (2)

Position: Applications and Support Scientist - Molecular Diagnostics

Position Type: Full-Time Employee

Department: Applications and Collaborations, R&D

Location: Boulder, CO

Experience: BA/BS plus 6+ years experience, or MS plus 4+ years experience, or PhD plus 0-2+ years experience

Position Summary

Watchmaker is inviting applications for the full-time position of Applications and Support Scientist - Molecular Diagnostics based in Boulder Colorado.

This position is responsible for assisting customers with product selection and education, as well as supporting them in their evaluations of Watchmaker products, with the purpose of accelerating adoption. This support will be based primarily from Watchmaker’s Boulder HQ and occasionally in-person at customer sites. Additionally, this role is responsible for driving adoption of Watchmaker products by designing and executing experiments that demonstrate proof of concept for customer applications and contribute to collateral designed to communicate these data to customers. The ideal candidate will have significant hands-on molecular biology experience, and be able to clearly and concisely communicate scientific concepts to a technical audience. This position will work closely with the Sales and Marketing teams and will provide world class technical support for customers.

The position is a full time in-office role (in Boulder, CO) that requires up to 20 - 30% travel to conferences, and to customer sites, as appropriate.

The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to our company culture and success. The position provides an opportunity to grow and develop as a scientist and gain valuable experience in the intersection of applications development and technical support in the molecular diagnostics field.

Responsibilities:

Provide remote and in person technical support to molecular diagnostics and other customer segments.
Record and track interactions with customers in Salesforce CRM.
Design and execute experiments, and analyze resulting data in collaboration with Sales, Marketing, R&D, and Watchmaker customers, with minimal supervision, to develop protocols and applications for and to support products sold to molecular diagnostics and other customers.
Generate content for and author customer-facing collateral demonstrating workflows and applications using Watchmaker products.
Present technical content to customers remotely and in-person.
Attend conferences to provide support to customers, promote Watchmaker products, present technical content to customers, and to learn about industry trends and new technologies where Watchmaker products can be leveraged.
Travel to customer sites for trainings and to provide technical support
Contribute to new product development ideation through articulation of customer feedback and identification of unmet customer needs.

Please note: The above responsibilities are not exhaustive and other similar duties may be required from time to time.

Skills and Requirements

The candidate should have a BA/BS plus 6+ years experience, or MS plus 4+ years experience, or PhD plus 0-2+ years experience. Experience in biotech and a start-up environment are highly desirable.

The following skills and experience are requirements for the position:

Degree in molecular biology, biochemistry or related field required
Proven ability to execute molecular biology experiments including study design, lab work, and data interpretation with minimal supervision
Proven experience with molecular biology and enzymology assay development and optimization, preferably related to molecular diagnostics
Excellent molecular biology troubleshooting skills
Deep understanding of enzymology and nucleic acid detection techniques including extraction, reverse transcription, PCR, qPCR, isothermal amplification (RCA, RPA), reporter assays, etc. dPCR experience is a plus.
Understanding of key performance indicators of clinical diagnostics assays including LOD, sensitivity, specificity, etc. Experience working in regulated environment a plus
Strong scientific communication skills. Comfortable with public speaking.
Technical support experience preferred but not required.
NGS knowledge or experience preferred but not required.
Previous customer facetime and experience providing technical support are preferred but not required.

Compensation

The base compensation for the Applications and Support Scientist - Molecular Diagnostics role starts at $83,000 - $87,000 + bonus + equity; actual pay will be adjusted based on skills and experience. Employees are eligible for Flexible Time Off, Holidays, employer covers 75% of base medical plan with buy-up options, EAP (employee assistance program), employer paid dental, employer paid vision, employer paid $25,000 life/AD&D policy, paid parental leave, and a 401(k) retirement plan with a 4% match.

Application Requirements

To apply for the position, please submit the following in a PDF format on watchmakergenomics.com:

Letter of motivation (upload where it says cover letter)
Resume or Curriculum vitae, highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered. Local candidates preferred.

Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately.

If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.

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NO RECRUITMENT AGENCIES PLEASE

We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.

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WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.

Applications and Support Scientist

Molecular Diagnostics

Watchmaker Genomics

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