Dispute Specialist

Posted on 9/19/2023

INACTIVE

1,001-5,000 employees

Comprehensive employment background screening services

Company Overview

Accurate Background stands out as a leader in the employment background screening and workforce monitoring sector, offering comprehensive and efficient services that enable organizations to make informed hiring decisions swiftly and confidently. With over 25 years of experience, the company has demonstrated its commitment to integrity and accuracy, providing enterprise-level solutions that streamline background checks and onboarding for global companies. Their advanced technology and tools, along with a dedicated team, offer extensive coverage and search options, interactive compliance services, and user-friendly interfaces, ensuring a safe and efficient hiring process.

Company Stage

N/A

Total Funding

$5M

Founded

1997

Headquarters

Irvine, California

Growth & Insights

Headcount

6 month growth

↑ 11%

1 year growth

↑ 31%

2 year growth

↑ 119%

Locations

Winchester, VA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Salesforce

PowerPoint/Keynote/Slides

Communications

CategoriesNew

Sales & Account Management

Product

Customer Success & Support

Requirements

Exceptional organizational skills and the ability to multi-task each day to meet strict deadlines and schedule demands to complete tasks in timely manner
Must have 2-3 years of customer service or operations experience
Compliance experience preferred
Consumer Dispute experience desired
Experience in background screening industry and court terminology desired
Proven troubleshooting and problem solving
Associate degree or relevant work experience expected
Effective communication and presentation, including conflict resolution
Ability to learn quickly and retain knowledge
Ability to work independently and accomplish tasks without direct supervision
Ability to work well with people from many different disciplines
Basic computer skills, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Salesforce) and good data entry skills

Responsibilities

Prioritize, balance dispute workload, and ensure compliance w/ FCRA and all applicable requirements
Effectively troubleshoot and problem solve and demonstrate critical thinking skills
Conduct research to complete the reinvestigation, including reviewing court records, reading dockets, calling courts, verifying public records, and education and employment verifications
Handle and successfully resolve client and consumer escalations
Monitor and track dispute activity and prepare report(s)
Evaluate and implement solutions based on observation and feedback
Identify opportunities for process improvement and make recommendation
Additional projects provided by management as needed
Develop knowledge and understanding of FCRA and apply in the various Dispute functions
Develop knowledge and understanding of products and services
Understand and accurately apply company policies
Create and maintain work instructions
Learn and develop system know-how

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Compliance Dispute Specialist is responsible for handling consumer disputes in accordance with FCRA and applicable law. He/she must be able to communicate effectively with all layers throughout the company, as well as our clients and their candidates. This hands-on job requires working to resolution for all disputes and working closely with the various Operations Fulfillment Teams and Customer Service. The successful Specialist will be a self-driven individual who possesses and applies common sense, and contributes to overall satisfaction results.

Additional responsibilities include but are not limited to:

· Prioritize, balance dispute workload, and ensure compliance w/ FCRA and all applicable requirements

· Effectively troubleshoot and problem solve and demonstrate critical thinking skills

· Conduct research to complete the reinvestigation, including reviewing court records, reading dockets, calling courts, verifying public records, and education and employment verifications

· Handle and successfully resolve client and consumer escalations

·Monitor and track dispute activity and prepare report(s)

· Evaluate and implement solutions based on observation and feedback

· Identify opportunities for process improvement and make recommendation

· Additional projects provided by management as needed

Responsibilities

Develop knowledge and understanding of FCRA and apply in the various Dispute functions
Develop knowledge and understanding of products and services
Understand and accurately apply company policies
Create and maintain work instructions
Learn and develop system know-how

Qualifications

Exceptional organizational skills and the ability to multi-task each day to meet strict deadlines and schedule demands to complete tasks in timely manner
Must have 2-3 years of customer service or operations experience
Compliance experience preferred
Consumer Dispute experience desired
Experience in background screening industry and court terminology desired
Proven troubleshooting and problem solving
Associate degree or relevant work experience expected
Effective communication and presentation, including conflict resolution
Ability to learn quickly and retain knowledge
Ability to work independently and accomplish tasks without direct supervision
Ability to work well with people from many different disciplines
Basic computer skills, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Salesforce) and good data entry skills

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.