MRB Coordinator @ CoreWeave

CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry’s fastest and most flexible infrastructure. CoreWeave builds cloud solutions for compute intensive use cases — VFX and rendering, machine learning and AI, batch processing, and Pixel Streaming — that are up to 35 times faster and 80% less expensive than the large, generalized public clouds. Learn more at www.coreweave.com.

About the Role:

The MRB Coordinator is a vital part of our quality organization, responsible for efficiently processing and resolving customer product returns. You will own the process of communication from identification to closure of return material authorizations (RMA), along with reporting metrics around performance. This role requires a strong technical background, excellent problem-solving skills, and a commitment to quality.

Responsibilities:

Manage the day-to-day operations of the RMA process, including ticket processing, translation across various vendor portals and tracking to closure.
Communicate with internal key stakeholders, keeping them updated on the status of their RMA.
Identify and analyze data to identify trends and root causes of returns.
Develop and implement corrective actions to address quality issues and reduce returns.
Work with cross-functional teams, such as Customer Success, Fleet Operations, and Engineering, to resolve customer issues and facilitate efficient returns processing.
Prepare and present reports on RMA activities and performance metrics.
Continuously improve the RMA process by identifying and implementing new technologies and best practices.

Qualifications:

Minimum of 1 year of experience in a quality control or manufacturing environment (preferred).
Strong attention to detail and a commitment to quality.
Ability to work independently and as part of a team.
Excellent analytical and problem-solving skills.
Strong communication and documentation skills.
Proficient in Microsoft Office Suite (Word, Excel).
Proficient in Microsoft Office Suite/Google Workplace and ERP systems (Netsuite preferred).
Experience in the High Performance Compute sector is a plus.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,000-$80,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Hybrid Workplace

Successful candidates will be expected to attend onboarding training at our NJ Headquarters for up to 2 weeks within their first month of employment, with subsequent quarterly travel requirements of 1 week duration.

If you reside within a 30-mile radius of our New Jersey, New York, Philadelphia, Sunnyvale or Bellevue offices, we’re excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

Be Curious at your Core
Act like an Owner
Empower Employees
Deliver Best In-Class Client Experience
Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Benefits

We offer a competitive salary and benefits, including:

Medical, dental and vision insurance - 100% paid for the employee
Company paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Tuition Reimbursement
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our offices
Weekly massages in NJ office
A casual work environment
Work culture focused on innovative disruption

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].

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