Customer Service & Billing Representative

Everyday a new adventure!

Division:   Northland Utilities

Location:  Hay River NT

Duration: 12 months Term

What We Offer:

• Salary starting at $2,940.00/biweekly
• Monday to Friday, 8am – 5pm 
• 4 weeks paid vacation 
• 5 additional flex days off
• Monthly northern living allowance
• Benefits from your first day of employment
• A supportive team environment with opportunities for professional growth and skill development
• This term position has the potential to open the door to other opportunities within our company

Why Work Here: 

Joining the Northland Utilities Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role:

Reporting to the Supervisor, Customer Service & Administration, you are responsible for providing a full range of customer services in response to residential, commercial accounts service inquiries, or service requests within an assigned service area.   As the first contact for customers, your purpose is to ensure prompt and personalized service and to promote and enhance the company’s image with our customers.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you. 

What You Get to Do: 

• Work with customers, both in person and on the telephone, to respond to billing and service inquiries, connection, and disconnection of services. 
• Coordinate fieldwork with service personnel and process fieldwork orders on the billing system. 
• Initiate collection action as required and negotiate a mutually acceptable payment arrangement with arrears customers. 
• Apply knowledge of emergency procedures to assist with power outages, as required. 
• Liaise with social agencies, governments and First Nations to seek or provide customer information and resolve account related issues. 
• Processing of invoices & expenses from time of receipt through to payment and to respond to vendor queries. 
• Accounts receivable invoice issuing and follow up for late payment. 
• Other office administration duties and support, as well as handling of payments & minor financial duties. 

What You Bring:

• High School Diploma is required. 
• Minimum of 3 years related experience within a computerized environment. 
• Experience with accounts payables and receivable systems. 
• Working knowledge of O365, MS Word and MS Excel. 
• Working knowledge of Customer Information Billing Systems, knowledge of rate structures, utility regulations, emergency procedures, and utility industry would be considered assets.
• Excellent interpersonal, communication, and problem-solving skills for dealing with internal and external customers. 
• An orientation to deliver excellent customer service. 
• An ability to deal with confrontation and diffuse emotional situations. 
• An ability to work professionally and maintain confidentiality of customer information. 

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

Northland Utilities is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. 

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.