Service Greeter

 

Are you ready to start your career in the automotive industry? Honda Libertyville has an opening for a front-line customer position. The service department is the busiest part of a car dealership, and many would say it is “Where the action is”!

 

We are looking for an individual to be the shining light representative for our dealership. The perfect candidate has a knack for communication and making customers feel welcomed as well as appreciated. Many of our lifelong employees started out in entry-level positions just like this!

 

Have you ever been told, “you sure do talk a lot”? Do you like people? Have you ever been curious about what it would be like to work in the car business? If you answered yes to those questions, you need to head over to Honda Libertyville today!

 

Our company has a strong passion for both our customers and employees. We want our employees to feel empowered to help make our business better. We would list the benefits associated with the position, but the truth is no one really reads that part of the ad anyway, so come on in and we will tell you about them!

Key Responsibilities:

Warm Welcome: Greet all guests entering the Service Department with a smile promptly upon arrival.

Preparation: Prepare daily comprehensive reports for each appointment, including Key Read, DCS, Consumer Insights, historical CSI surveys, maintenance history, and parts availability.

Concierge Service: Act as the concierge to all customers, ensuring they are familiar with dealership amenities.

Problem Solving: Ascertain automotive problems and services by listening to customer descriptions, conducting inspections, taking test drives, and checking vehicle maintenance records.

Customer Authorization: Obtain customer authorization via written approval/signature on all repair orders and procedures while maintaining customer rapport.

Follow-Up: Utilize a consistent and thorough follow-up process to keep customers updated on vehicle status, confirming contact info at every touch point.

Estimates: Prepare detailed and accurate estimates on the cost of labor and parts using MPI software.

Repair Orders: Prepare repair orders (RO) by describing symptoms, problems, causes, and repairs, obtaining approval signatures, and entering RO into the service database system.

Service Calls: Answer all service calls in a timely manner.

Continuous Learning: Update job knowledge by participating in educational opportunities, reading manufacturer’s publications, and completing required training.

Support: Assist the Service and Sales Department with additional duties and tasks as needed.

Education and Experience:

High school diploma or GED required.

Automotive sales or service experience preferred but not required.

Automotive mechanical knowledge preferred but not required.

Skills and Abilities:

Exceptional interpersonal, written, and oral communication skills.

Ability to respond to and meet the needs of a diverse client base.

Strong ability to read and comprehend instructions, correspondence, and memos.

Ability to speak effectively before groups of customers or employees.

Practical understanding to carry out instructions furnished in written, oral, or diagram form.

Certificates, Licenses, Registrations:

Valid Driver's License required.

 

If you are looking for a place where you want to belong, Honda Libertyville is a spot you should check out!