Inside Sales Representative

We're looking for an empathetic and driven Inside Sales Representative / Quote Conversion Specialist to join our team. In this high-impact, patient-facing role, you'll be the first point of contact for prospective fertility patients after they've requested a medication price quote. This role is focused on guiding patients through their next steps with compassion and clarity.

Your daily interactions will be with individuals at a critical and often emotionally sensitive moment in their fertility journey. You will act as a trusted advisor, providing clear, empathetic, non-medical information to inform their pharmacy choice. We are seeking someone with a genuine understanding for patients navigating this path, with experience in sales, and a passion for helping people.

Job Description
 

Responsibilities

• Engage with Inbound Leads: Call prospective patients who have requested a fertility medication quote to answer their questions and guide them through available options.

• Provide Compassionate Guidance: Offer clear, empathetic information on pricing, insurance, and logistics to help patients navigate their financial and logistical options.

• Support Informed Decisions: Act as a trusted advisor to help patients understand their concerns and empower them to make the best decisions for their individual needs.

• Manage Sales Data: Diligently document all interactions and patient insights in a CRM system or Google Sheet to ensure seamless follow-up and data-driven improvements.

• Collaborate for Patient Success: Partner with pharmacy operations, support, and sales teams to ensure a seamless and supportive patient experience.

Additional Responsibilities

• Nurture Leads: Manage call lists and diligently maintain records of all quote requestors to easily analyze outreach impact.

• Handle Specific Inquiries: Manage over-the-phone price quote and price match requests.

• Manage Promotions: Handle follow-up with all patients who apply for a promotion or discount.

• Contribute to Broader Conversion Tactics: Collaborate on the cadence and content of nurture email campaigns to continuously improve the patient journey.

Preferred Qualifications

• Inside Sales or Sales experience: 1-2 years of experience in an inside sales, patient support, or customer-facing role conducted predominantly over the phone.

• Empathy and Patient Focus: A strong sense of empathy and a genuine understanding for patients navigating sensitive medical treatments.

• Communication & Trust: Excellent verbal communication skills and the ability to build trust quickly over the phone.

• Adaptability & Independence: The ability to work independently in a fast-paced, remote environment.

• Tech-Savvy: Experience using Customer Relationship Management (CRM) software or sales enablement tools, and Google Sheets.

• Experience in a Healthcare: Experience working in patient environments, such as a fertility clinic, specialty pharmacy, or telehealth setting is a plus, but not required

• Language Skills: Bilingual in Spanish or another language is a plus, but not required.

Why This Opportunity

• Purpose-Driven Work: Make a meaningful impact in patients' lives by helping them navigate a challenging and sensitive journey.

• Direct Impact: Work directly with prospective patients, with a clear line of sight to program and revenue growth.

• Collaborative Environment: Work closely with the Marketing and Sales Teams, with direct input into improving the program.

• Career Growth: Pursue an opportunity with potential for long-term employment in a fast-growing company.

• Flexibility: Work remotely while contributing to a transformative pharmacy model.

Additional Information
 

Additional Physical Job Requirements

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Alto’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Salary and Benefits

Salary Range: $65,000 - $75,000

Commission Eligible: No

Travel: No - Required up to 0% of the time  

Location Requirement: Employment at Alto is limited to individuals residing in the following states: Arizona, Arkansas, California, Colorado, Florida, Kansas, Maryland, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington (WA), and Wisconsin.

Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: STA Employees are eligible for a minimum medical coverage plan.

Application deadline: October 9th, 2025

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Alto Pharmacy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at[email protected].

Alto Pharmacy considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, and New York City Fair Chance laws. We are an E-Verify participating company.

Alto Pharmacy recruiters and hiring managers may use automated decision-making tools to assist with identifying candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. If you have any questions or would like to request an alternative process, please contact us at[email protected]. To learn about Alto Pharmacy's privacy practices including compliance with applicable privacy laws, pleaseclick here.