Full-Time

Associate Customer Success Manager

Sustainability, Fashion Supply Chains

Updated on 9/12/2026

Worldly

Worldly

201-500 employees

ESG-focused supply chain analytics platform

Compensation Overview

€46k - €53k/yr

+ 5% annual performance bonus + Incentive stock options

London, UK + 4 more

More locations: Paris, France | Remote in Spain | Berlin, Germany | Remote in Italy

Remote

Remote in Europe or the United Kingdom; occasional global travel may be required.

Category
Customer Experience & Support (1)
Required Skills
Microsoft Office
HubSpot

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Requirements
  • 1-3 years of experience in a customer success or client services organization.
  • Hands-on experience with consumer goods and/or fashion supply chains.
  • A background in sustainability.
  • Experience in a fast-paced, high-growth technology or software-as-a-service environment, with the ability to navigate ambiguity.
  • Strong analytical skills and a data-driven approach to decision-making.
  • The ability to manage a large portfolio of clients at scale.
  • Fluency with technology tools, including project management or customer success software, HubSpot, Claude Cowork, Microsoft Office, and Google Suite.
Responsibilities
  • Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey.
  • Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs.
  • Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.
  • Onboard and train clients, their supply chain partners, and other program stakeholders through scalable, repeatable enablement.
  • Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio.
  • Work early or late hours as needed and travel globally to support Worldly's European client base.
  • Travel occasionally to support business needs, including team collaboration, customer engagement, or company events.

Worldly.io provides a subscription-based platform that helps businesses manage sustainability within their supply chains. It enables clients to collect real-time ESG data, track environmental and social metrics, and prepare for evolving regulations. The service offers insights on sustainable materials and supply-chain actions, along with tools to improve transparency and communication with suppliers. The platform supports a range of customers from apparel developers to sustainability directors across industries, with tiered plans that adjust for different levels of features and support. Worldly.io’s goal is to help companies reduce environmental impact, meet regulatory and consumer expectations for transparency, and advance climate-positive outcomes through data-driven decisions.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Kensington, California

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • Worldly added 58 brands in 2026, including Pepco, The White Company, and MUJI.
  • Gartner named Worldly a Representative Vendor in its 2026 Sustainable Procurement guide.
  • Worldly hired Léyoh Goodall and Kathryn Smith in 2026, sharpening growth and human-rights sales.

What critics are saying

  • Worldly depends on regulatory enforcement; CSDDD delays until July 2029 slow purchases.
  • Bendi and GoBlu integration can distract teams and fragment product execution through 2026.
  • If Cascale's standards lose industry trust, Worldly's network effect collapses into commodity software.

What makes Worldly unique

  • Worldly owns Cascale's Higg Index, embedding standardized supplier data across 40,000 companies.
  • Bendi adds Tier 2-plus mapping, supplier risk scoring, and AI assessment automation.
  • GoBlu extends Worldly into chemicals compliance, widening the platform beyond sustainability reporting.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Stock Options

Parental Leave

Unlimited Paid Time Off

Paid Holidays

Home Office Stipend

Performance Bonus

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
CSR Company
Sep 5th, 2026
Cascale attends Preview in Seoul 2026: Korean apparel manufacturing.

Cascale attends Preview in Seoul 2026: Korean apparel manufacturing. Cascale recently participated in Preview in Seoul 2026, South Korea's largest business-to-business textile trade show. The global nonprofit alliance demonstrated ongoing commitment to the Korean textile and apparel manufacturing sector. Represented on the ground by Peony Tam, manager, global membership development APAC, Cascale established a strategic co-presence alongside technology partner Worldly. Together, the organizations engaged directly with key regional stakeholders, including existing members, prospective partners, and the Korea Federation of Textile Industries (KOFOTI). Key takeaways: * Worldly and Cascale established a complementary joint presence at Preview in Seoul 2026, while distinguishing their unique roles. * Readiness for incoming European regulation was among the topics of conversation. * Cascale members - such as GG Manufacturing - were among speakers featured at Preview in Seoul. Driving ecosystem clarity, regional engagement. During a joint seminar co-hosted by Worldly and FITI Testing & Research Institute, Worldly presented an overview introducing Cascale. The presentation highlighted the complementary roles both organizations play within the broader sustainability landscape - framing Cascale's role in stewarding standardized tools and driving global collective action, alongside Worldly's data hosting and software solutions, including the Higg Index. The session featured high-level industry contributions, with speakers including Cascale members Textile Exchange, ZDHC Foundation, FITI Research Institute, Sae-A (Bureau Veritas), and GG Manufacturing. Networking was another highlight of the event; Cascale's Tam met with members and stakeholders. Navigating EU policy compliance, future collaboration. A primary focus of discussion during the trade show centered on regulatory readiness for the European Union's upcoming Ecodesign for Sustainable Products Regulation (ESPR) and Digital Product Passport (DPP) requirements. FITI Research Institute, supported by KOFOTI, highlighted an ongoing pilot project designed to calculate a garment's environmental footprint by using the Higg Facility Environmental Module (Higg FEM) as primary input data. This showed how Cascale's foundational tools support regulatory alignment. (For policy mapping, see the Global Legislative Map). Looking ahead, Cascale and regional stakeholders discussed expanding collaboration in South Korea. To learn more about Cascale's regional engagement and upcoming industry events, explore its latest News & Press Updates.

Associated Press
Aug 11th, 2026
Worldly appoints Léyoh Goodall as SVP of growth to lead supply chain intelligence push

Worldly, a sustainability and supply chain intelligence platform for consumer goods, has appointed Léyoh Goodall as Senior Vice President of Growth. Goodall will align Worldly's commercial and customer teams to help businesses manage supply chain risk with verified data amid tariff pressure and tightening regulation. Goodall brings over 15 years of experience in sustainability, ESG, and supply chain data. She previously built the commercial function at Social Value Portal and led account management at UL EHS Sustainability for FTSE 100 and Fortune 500 clients. She began her career at Bureau Veritas running supplier verification programmes for major retailers. The appointment follows a year of momentum for Worldly, which welcomed 58 new brands and completed acquisitions of Bendi and GoBlu. The company was included in the 2026 Gartner Market Guide for Sustainable Procurement Applications.

Home Furnishings Business
Aug 11th, 2026
Worldly announces appointment of Senior VP of Growth.

Worldly announces appointment of Senior VP of Growth. Worldly, the leading sustainability and supply chain intelligence platform for the consumer goods industry, today announced the appointment of Léyoh Goodall as Senior Vice President of Growth. Goodall will lead the alignment of Worldly's commercial and customer teams around a single outcome: helping businesses manage supply chain risk with verified data, at a moment when tariff pressure, tightening regulation, and multi-tier complexity are testing every sourcing decision. Businesses globally are asking for data-driven supply chain risk management, not estimates or averages. Goodall will ensure customers get consistent, coordinated support from Worldly as they move from initial visibility into deeper risk management. The appointment reflects where Worldly is headed. Businesses globally are asking for data-driven supply chain risk management, not estimates or averages. That requires multi-tier visibility, site-level data, and risk management built on verified information, with continuous improvement built in year-over-year instead of treated as a one-off exercise. Goodall will ensure customers get consistent, coordinated support from Worldly as they move from initial visibility into deeper risk management across their supply chains. "Our customers are navigating one of the hardest operating environments the consumer goods industry has seen, and they need a partner that helps them act on real data, not guesswork," said Adele Stafford, Chief Revenue Officer at Worldly. "Léyoh has spent her career on both sides of that work, helping brands set the standard and helping suppliers respond with credible, verified data. She knows what it takes to make the relationships work for everyone across the supply chain, and that's exactly the experience I want shaping how we serve customers." Fifteen years on both sides of the accountability model Goodall joins Worldly with more than 15 years of experience building commercial functions across sustainability, ESG, and supply chain data. At Social Value Portal, she built the company's commercial function, bringing new solutions to major public and private sector buyers and their supply chains. At UL EHS Sustainability (cr360), she led Account Management for a portfolio of FTSE 100 and Fortune 500 accounts, including luxury brands and retailers. She began her career at Bureau Veritas in responsible sourcing, running supplier verification and compliance programs for Disney, Walmart, and major UK retailers, the deep-tier visibility work Worldly customers now need at scale. "Businesses want to know what's actually happening at every tier of their supply chain year-round, and they want that knowledge to drive strategic business and impact decisions they can stand behind," said Goodall. "What drew me to Worldly is that it serves both sides of that relationship. Brands get verified data they can act on, and suppliers get a system that recognizes their work rather than burying them in duplicate requests. My job is to make sure every team at Worldly is organized around delivering that experience." Aligning teams around fast, data-driven decisions In her role, Goodall will focus on team alignment and operational optimization so customers can make fast, data-driven decisions. The goal is an experience that works for brands and their supply chains in a balanced way: collaborative, mutually beneficial, and focused. As customers expand from initial visibility into site-level risk management and continuous improvement, Goodall's teams will ensure that support stays consistent and coordinated at every stage. Goodall's appointment follows a year of momentum for Worldly, including welcoming 58 new brands in the past year, Bendi and GoBlu acquisitions, and industry recognition including inclusion in the 2026 Gartner(R) Market Guide for Sustainable Procurement Applications.[1]

Associated Press
Jul 28th, 2026
Worldly adds 58 brands as supply chain intelligence shifts from sustainability to compliance focus

Worldly, a supply chain intelligence platform for consumer goods, has reported significant growth in 2026. The company signed 58 new brand customers, a 45% increase year-on-year, including Pepco, The White Company, and MUJI. The platform now connects over 45,000 factories across 97 countries. Supply chain partners exchanged more than 100,000 verified assessments on the platform last year. Worldly launched several AI-powered solutions, including Worldly Axion for risk intelligence and Supplier Compliance Management. The company completed two strategic acquisitions: Bendi for supply chain traceability and GoBlu for chemicals management. Growth is driven by increasing regulatory pressures, including the EU's CSRD and CSDDD directives, alongside rising tariffs and freight costs. The company was named a representative vendor in the 2026 Gartner Market Guide for Sustainable Procurement Applications.

Products of Change
May 5th, 2026
POC and Worldly join forces to streamline supply chain data for the brand and licensing industry.

POC and Worldly join forces to streamline supply chain data for the brand and licensing industry. The partnership gives the brand and licensing industry a more connected and efficient way to manage supply chain reporting - powered by Worldly's platform, home to Cascale's Higg Index. Products of Change is proud to announce a new strategic partnership with supply chain intelligence platform, Worldly, marking an important step forward in aligning sustainability data and accelerating impact across the global brand and licensing industry. As regulatory requirements increase and expectations on transparency continue to grow, the need for connected, efficient systems has never been more critical. Through its new partnership, Products of Change will work alongside Worldly - home to global non-profit alliance Cascale's Higg Index, including the Higg Facility Environmental Module, already used by tens of thousands of manufacturers, retailers, and brands globally - to help simplify and scale solutions across the industry. To mark the partnership, Products of Change and Worldly will co-host a webinar on Wednesday 13 May, exploring how more connected supply chain data systems can reduce reporting duplication for brand and licensing teams. Register for your place here. By bringing together Worldly's established supply chain data and intelligence infrastructure with POC's cross-industry network, this collaboration aims to reduce duplication, streamline reporting, and create a more connected ecosystem for sustainability, social compliance, and primary data collection. "Brand and licensing teams are being asked to report more, disclose more, and act faster, often across systems that weren't built to talk to each other," Drew Hillman, senior manager, partnerships at Worldly, said. "Partnering with Products of Change lets us bring credible, comparable supply chain data and intelligence to a community that's ready to use it. That's how the industry moves forward together." As requirements continue to evolve across legislation, retail expectations, and brand standards, Products Of Change Media Ltd has a collective opportunity and responsibility to move towards a more aligned approach. Together, Worldly and POC will convene category-specific and community-wide programmes that align the licensing industry around consistent environmental and social data standards. These programmes will have participation and perspective spanning the full value chain, bringing together manufacturers, brands, retailers, and licensees to discuss data collection standardisation, benchmarking facility-level impacts, improving supplier communication, and create clear, interoperable pathways for exchanging supply chain information across product categories. "This partnership reflects a shared ambition: to move our industry from fragmented approaches toward a much more aligned system with standardised measurement - one that enables the businesses of all shapes and sizes across our community to track progress, meet requirements, and accelerate their impact. POC is so proud to work together with Worldly to continue to support the industry on its sustainability transition and action real, meaningful and measurable progress at scale," commented Helena Mansell-Stopher, founder and CEO, Products of Change. Products of Change will be hosting its first webinar with Worldly on Wednesday 13 May at 16:00 BST / 11:00 EDT, to explore how greater alignment across data systems can unlock efficiencies, reduce duplication, and enable more consistent, actionable insights across supply chains. As compliance and impact reporting requirements continue to increase, businesses across the brand and licensing industry are facing growing pressure to report, disclose, and act, often across multiple platforms and frameworks. This conversation will focus on how Products Of Change Media Ltd connect the dots, bringing industry together to build a more streamlined, interoperable approach to sustainability data. * 5 May 2026 * by Kathryn Brand