Systems Operations Manager

About this role:

Wells Fargo is seeking a Systems Operations Manager.

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
• 10+ years of IT infrastructure or systems operations experience.
• 5+ years of people leadership or managerial experience.
• Strong experience managing enterprise compute environments, including Linux, Windows, virtualization, cloud, or hybrid infrastructures.
• Experience with Incident, Problem, and Change Management processes.
• Demonstrated success driving operational stability and service improvement initiatives.
• Experience implementing and managing monitoring, alerting, and observability solutions.
• Strong understanding of operational risk management and infrastructure governance.
• Excellent communication, stakeholder management, and presentation skills.
• Proven ability to lead cross-functional teams during critical incidents and operational challenges.

Job Expectations:

• Deliver consistent platform availability and operational stability.
• Drive measurable reductions in incident volume and repeat failures.
• Improve service reliability through proactive problem management.
• Increase operational efficiency through automation and process modernization.
• Enhance monitoring coverage while reducing false positives and alert noise.
• Maintain strong operational governance across incidents, changes, and risks.
• Build a culture focused on accountability, innovation, and continuous improvement.
• Develop and execute strategic initiatives that improve customer experience and service quality.
• Leverage metrics and operational data to drive informed decision-making.
• Successfully manage competing priorities in a fast-paced, always-on operational environment.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.