Full-Time
Assistant Service Advisor
National Indoor RV Centers
51-200 employees
Provides luxury RV sales, service, storage
Compensation Overview
$60k - $75k/yr
Lawrenceville, GA, USA
In Person
 Administrative & Executive Assistance (2) |
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- Previous experience in automotive service or recreational vehicle service capacity.
- Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with service software and databases.
- Valid driver's license.
- Professional presence and appearance.
- Ability to pass pre-employment testing, including a background check, motor vehicle record check, and drug screen.
- Assist the Service Advisor in managing customer inquiries, complaints, and service appointments.
- Greet customers professionally, listen to their concerns, and advise them on necessary repairs or services.
- Schedule and coordinate service appointments, ensuring that Service Technicians have adequate time and resources to complete repairs.
- Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems.
- Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently.
- Follow up with customers to ensure their satisfaction with service and repairs and address any concerns or issues.
- Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs.
- Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed.
- Maintain a clean and organized work area, including the service desk, waiting area, and service bays.
- Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service.
- Familiarity with service software and databases.
NIRVC provides a full set of services for luxury motorhome owners, including sales, consignment, maintenance, collision repair, and climate-controlled indoor storage at multiple locations nationwide. Its concierge-style model pairs indoor storage with on-site maintenance and a predeparture valet prep, plus transparent pricing such as flat-rate sales commissions and a 7.5% flat consignment fee. The company differentiates itself by offering all essential RV ownership services under one roof and building a nationwide network so no owner is far from a location. Its goal is to expand toward an IPO and become the nationwide, end-to-end provider for luxury motorhome ownership.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2009
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See people who can refer or advise you
Simplify's Take
What believers are saying
- July 28, 2026 Newell partnership expands NIRVC's service revenue with premium owners.
- Leigh Tiffin became president in February 2026, signaling operational discipline and IPO preparation.
- November 2026 Las Vegas Motorhome Expo broadens reach beyond Nashville's sold-out events.
What critics are saying
- Felts v. NIRVC-TN, LLC shows litigation risk from a 2022 Tennessee dispute.
- BBB logged two complaints in three years, exposing service-expectation gaps.
- If Dallas or Las Vegas service delays mount, the concierge brand collapses quickly.
What makes National Indoor RV Centers unique
- NIRVC combines sales, service, storage, and collision repair under one roof.
- July 2026 Newell partnership validates NIRVC as a factory-backed luxury service network.
- NIRVC's 2026 Las Vegas Motorhome Expo extends its dealership-led community and lead generation.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
Company News
Newell Coach owners gain nationwide service access through new "Certified Excellence" Service partnership with NIRVC. July 28, 2026 FOR IMMEDIATE RELEASE Miami, Oklahoma - July 28, 2026 - Newell Coach, the premier manufacturer of custom luxury motorcoaches, is proud to announce a new strategic partnership with National Indoor RV Centers (NIRVC) that will significantly expand service accessibility and convenience for Newell owners across North America. Through this partnership, NIRVC's nationwide network of service centers will provide maintenance, repair, and support services for Newell Coach customers, offering factory-supported assistance closer to where owners travel and live. The collaboration reflects a shared commitment to delivering an exceptional ownership experience for discerning luxury motorcoach owners. "At Newell, we have always believed that our relationship with customers begins long before delivery and continues throughout the life of their coach," said Grant Kernan, CEO of Newell Coach. "Partnering with NIRVC allows us to extend our service reach while maintaining the high standards our owners expect. It gives our customers access to professional support in key locations across the country while remaining connected to the factory expertise that makes Newell unique." Under the program, NIRVC service centers will work closely with Newell's technical support and service departments to provide coordinated customer care, technical assistance, and streamlined service experiences. Newell owners will benefit from enhanced geographic coverage, faster access to service appointments, and continued support from factory-trained experts when needed. Importantly, this expanded service partnership enhances - not replaces - Newell's industry-leading factory support model. Newell will continue to deploy its factory based Mobile Service Technicians to key rallies, resorts, and customer gathering locations throughout the year. It continues to offer owners access to 24/7/365 phone support through its industry-leading after-hours call center. And it continues to coordinate customer support through its authorized network of 500+ independent RV service centers across the country. "NIRVC was selected as a "Certified Excellence Service Partner" based on its nationally recognized luxury motorcoach service capabilities, investment in factory training, and longstanding reputation for customer care", Kernan added. "Their customer-focused culture aligns closely with Newell's commitment to delivering an ownership experience that matches the quality of our coaches." The partnership also reflects a shared vision of supporting the growing luxury motorcoach community by providing owners with greater confidence and peace of mind throughout their ownership journey. "For decades, Newell has set the standard for luxury motorcoach ownership," said Leigh Tiffin, President of NIRVC. "We're honored to earn their trust as a Certified Excellence Service Partner and look forward to delivering the level of service and care Newell owners have come to expect wherever their travels take them." The initial Newell-NIRVC service partnership will launch at the Dallas NIRVC location, with additional Certified Excellence Service Partner facilities expected to come online through the end of the year. About Newell Coach Founded in 1967 and headquartered in Miami, Oklahoma, Newell Coach builds the world's finest custom luxury motorcoaches. Each coach is handcrafted to the specific requirements of its owner, combining luxury, performance, technology, and unmatched personalization. About NIRVC National Indoor RV Centers (NIRVC) is a leading provider of luxury motorcoach sales, service, storage, and customer care, serving RV owners through multiple state-of-the-art facilities across the United States. Media Contact Newell Coach 3900 N. Main Street Miami, OK 74354 888-3-NEWELL https://www.newellcoach.com