Full-Time
Technical Customer Success Manager
Customer Success
Posted on 10/7/2025
Carbon Robotics
201-500 employees
Autonomous laser weeder for weed control
No salary listed
Italy
In Person
Location preference: Latina, Naples or Rome.
 Sales & Account Management |
|---|
- Ability to diagnose problems with equipment or machinery
- Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
- Ability to remain calm, composed, and articulate when dealing with difficult customer situations
- Excellent relationship management, customer service, and communication skills
- Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
- Ability to lift up to 55 pounds
- Valid driver’s license required
- Verbal and Written English literacy required and bilingual requirements are regionally preferred.
- Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments.
- Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
- Logging, documenting and communicating customer experience and pain points to engineering and product teams.
- Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams.
- Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
- Overseeing and management of service tickets for service territory.
- Exercise safe working practices and procedures at all times.
- Participate in the rotation of weekend on-call duties and after-hours phone support.
- Demonstrates work cleanliness.
- Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
- Build strong cross-functional relationships with customers and teams within Carbon Robotics.
- Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas.
- Support demonstration and implementation activities.
- Collect and upload data to assist with model labeling.
- Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
- The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
- In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.
- Trailer towing experience preferred but not required.
Carbon Robotics creates an autonomous weeder for farms. Its main product, the Autonomous LaserWeeder, attaches to a tractor and operates without a driver to identify and eliminate weeds using computer vision and high-powered lasers, reducing the need for chemical herbicides and manual labor. The system first recognizes crops vs. weeds with its AI-powered vision, then fires lasers to kill weeds while preserving crops. This approach differentiates Carbon Robotics from traditional chemical herbicides and manual weeding by offering a precise, on-field weed control tool that can be bought or leased by large vegetable growers. The company aims to lower farmers’ costs and environmental impact, improve crop yields, and expand sustainable farming practices.
Company Size
201-500
Company Stage
Series D
Total Funding
$248.4M
Headquarters
Seattle, Washington
Founded
2018
Simplify's Take
What believers are saying
- Surpassed $100M revenue by January 2026 with customers in 15 countries.
- Global fleet data continuously refines AI model for real-time performance gains.
- New CFO Kevan Krysler scales operations post-Europe manufacturing expansion.
What critics are saying
- John Deere's See & Spray Ultimate undercuts pricing in row crops within 6-12 months.
- Verdant Robotics deploys 100+ cheaper units in California by Q1 2026.
- NVIDIA's open-source models let rivals copy LPM edge in 3-6 months.
What makes Carbon Robotics unique
- LaserWeeder uses AI and lasers for chemical-free, no-till weed control in specialty crops.
- Large Plant Model trained on 150 million plants enables instant weed identification worldwide.
- G2 models operate twice as fast with modular designs for diverse farm sizes.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long Term Disability
Unlimited Paid Time Off
401(k) Retirement Plan
Pre-IPO Stock Options
Commuter Benefits
Pet Insurance
Mental Health Support
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%Carbon Robotics has appointed Kevan Krysler as Chief Financial Officer and announced it surpassed $100 million in annual revenue for its fiscal year ending 31 January 2026. The Seattle-based agriculture AI and robotics company now serves customers in 15 countries across North America, Europe, Australia and New Zealand. Krysler brings nearly 30 years of experience, most recently serving as CFO at Everpure, formerly Pure Storage. He previously held senior finance roles at VMware and was a partner at KPMG. Carbon Robotics develops AI-powered agricultural solutions including the LaserWeeder and Carbon ATK autonomous tractor kit. The company recently launched the world's first Large Plant Model, an AI system trained on 150 million plants that powers its products.
Carbon Robotics has launched the world's first Large Plant Model, an AI system trained on 150 million labelled plants for plant detection and identification. The model enables farmers to begin laser weeding any field or crop within minutes and can be personalised for specific field conditions with real-time updates. The LPM powers Carbon AI, which operates across the company's LaserWeeder robots and Autonomous Tractor Kit. As Carbon Robotics' global fleet operates daily, the system continuously ingests field data, strengthening the model's performance for all users worldwide. A new Plant Profiles feature allows farmers to tailor the LPM using just two to three images in the iPad app, with the system adapting immediately—far faster than traditional AI systems requiring weeks or months. Carbon Robotics demonstrated the technology at Fruit Logistica in Berlin and World Ag Expo in California.
Carbon Robotics has launched a Large Plant Model, an AI system that instantly recognises plant species and enables farmers to target new weeds without retraining their LaserWeeder robots. The Seattle-based company announced the model on Monday. The LPM is trained on over 150 million photos collected from more than 100 farms across 15 countries where Carbon Robotics' autonomous weed-killing machines operate. Previously, identifying new weeds required 24 hours of retraining; now farmers can designate targets in real time through the robot's interface. Founded in 2018, Carbon Robotics has raised over $185 million from backers including Nvidia NVentures, Bond and Anthos Capital. The model will reach existing systems through a software update, with continuous refinement as machines collect additional data.
Seattle ag-tech startup Carbon Robotics raised $20M to develop a new AI-powered farm robot. Known for its LaserWeeder and Autonomous Tractor Kit, the company plans to unveil the new machine in nine months. The robot will use AI, computer vision, and machine learning to perform tasks beyond weeding. Carbon Robotics, backed by NVIDIA and Voyager Capital, has raised $177M to date and employs 260 people. The company is expanding its manufacturing to the Netherlands to enhance European deployment.
GeekWire’s startup coverage documents the Pacific Northwest entrepreneurial scene. Sign up for our weekly startup newsletter , and check out the GeekWire funding tracker and venture capital directory .Carbon Robotics vice president of product John Mey, left, and founder and CEO Paul Mikesell, with a tractor outfitted with the company’s new Carbon AutoTractor and its LaserWeeder. (GeekWire Photo)Long gone are the days on the farm where getting up at the crack of dawn to run a tractor through fields might have been just the start of a long day’s work. Now, the tractor could very well have been running all night — by itself.That’s the vision of Seattle agriculture-tech startup Carbon Robotics, whose latest product is called Carbon AutoTractor, an AI-powered, autonomous platform designed to fit on and control existing equipment and serve as an answer to labor shortages and increased productivity in farming.“We learned from farmers that their biggest challenges continue to be around labor and labor availability,” said Carbon Robotics founder and CEO Paul Mikesell. “If they could, they would run everything 24/7. They would run everything every minute of farming season to get as much done as possible.”Founded in 2018, Carbon Robotics has been chiefly known for its signature LaserWeeder machinery, which can be pulled behind a tractor and uses an array of AI and computer vision tech to detect plants in fields and then target and eliminate weeds with lasers