Senior Account Manager

Who we are…

Cell Signaling Technology (CST) is a different kind of life sciences company, one founded, owned, and run by active research scientists, with the highest standards of product and service quality, technological innovation, and scientific rigor for over 20 years. We consistently provide fellow scientists around the globe with best-in-class products and services to fuel their quests for discovery.

Helping researchers find new solutions is our main mission every day, but it's not our only mission. We're also dedicated to helping identify solutions to other problems facing our world. We believe that all businesses must be responsible and work in partnership with local communities, while seeking to minimize their environmental impact. That's why we joined 1% for the Planet as its first life science member, and have committed to achieving net-zero emissions by 2029.

The role…

The Senior Account Manager is responsible for driving sales growth and expanding CST's presence within an assigned territory, with a primary focus on biopharma, contract research organizations (CROs), and translational research institutions.

This individual will cultivate strategic relationships within highly compliant settings, focusing on two key growth vectors:

• Expanding CST's footprint within the CAR-T and cell therapy development ecosystem.
• Identifying growth opportunities within high-value sectors such as immunology and neurodegeneration.

By positioning CST's premium antibody-based products and services, the Senior Account Manager will support customers navigating the critical transition from discovery to early-stage regulated manufacturing. This role requires a strong understanding of GxP environments, clinical workflows, and validation standards, enabling you to serve as a trusted partner to accounts operating under strict regulatory requirements.

You'll have the opportunity to…

Revenue Growth & Strategic Account Management (30%)

• Drive territory revenue growth by expanding CST's core portfolio across translational research and early-stage clinical workflows in immunology, neurodegeneration, and oncology.
• Manage and expand key accounts across biopharma and CRO organizations, utilizing a consultative, solution-based approach tailored to pre-clinical and early clinical evaluation phases.
• Engage key stakeholders, including laboratory leadership, translational scientists, and validation/quality teams, to support product adoption and long-term partnerships.
• Identify and capture high-value opportunities within the CAR-T, TCR-T, and cell therapy pipeline as a primary focus, strategically positioning CST’s early-phase clinical and GMP portfolio where lot-to-lot antibody consistency is a critical regulatory hurdle.
• Accurately forecast sales, maintain pipeline visibility, and drive cross-selling/upselling of high-consistency solutions across account pipelines.
• Partner with internal teams to develop proposals, pricing strategies, and contracts aligned with institutional purchasing and documentation processes.

Customer & Stakeholder Engagement (30%)

• Build and maintain strategic relationships with translational scientists, lab directors, and research quality stakeholders.
• Serve as a trusted advisor on product validation, assay reproducibility, documentation standards, and early-stage compliance considerations.
• Support customers in navigating product selection to ensure alignment with their internal validation and characterization standards.
• Deliver an exceptional customer experience by anticipating needs and ensuring timely, technically sound responses.

Cross-Functional Collaboration (15%)

• Partner with Sales, Product Management, Marketing, R&D, and Quality teams to support commercialization and account engagement strategies.
• Act as the voice of the customer, sharing insights on translational workflows and validation expectations to inform product positioning.
• Coordinate with technical and application scientists to ensure solutions meet rigorous evaluation standards and are fit-for-purpose.
• Align global and regional teams on territory account strategies and commitments.

Market Intelligence & Strategic Insights (15%)

• Identify new opportunities in emerging translational applications, expanded workflows, and regulated research spaces.
• Represent CST at industry conferences, scientific symposia, and relevant regional events to strengthen market presence.
• Provide strategic input into portfolio and commercial planning based on evolving market trends and validation requirements.

Administrative, Quality & Compliance (10%)

• Maintain accurate account records, contracts, and documentation in compliance with company policies and standards.
• Manage expenses and report performance metrics aligned with commercial objectives.

Who you are and what you bring to the team...

Core Experience

• Bachelor's degree in Life Sciences or a related field (advanced degree preferred).
• 5+ years of life science sales experience with a strong emphasis on biopharma, CROs, or translational/early clinical research environments.
• Demonstrated experience selling to accounts with strict internal assay validation, reproducibility, and documentation requirements (familiarity with GxP frameworks preferred).

Scientific & Technical Scope

• Proven ability to sell complex scientific solutions into cell and gene therapy (CAR-T), immunology, or neuroscience sectors.
• Practical experience with antibody-based applications in characterization or clinical workflows (e.g., IHC, Flow Cytometry, ELISA, High Content Imaging).
• Strong understanding of drug development, translational research, and preclinical laboratory processes.

Professional Skills & Logistics

• Proven ability to navigate complex stakeholder environments, including laboratory directors, screening groups, and procurement functions.
• Excellent communication, presentation, forecasting, and organizational skills.
• Proficiency with CRM systems (Salesforce) and the ability to travel regularly within the territory.

Physical Conditions/Physical Requirements...

• The ability to perform repetitive motions with the wrists, hands, and fingers.
• The ability to extend hands and arms in any direction to access materials, equipment, or a keyboard.
• The ability to sit for long periods of time.
• Ability to view and read information from a computer monitor, reports, and documents.
• Physically able to safely lift and carry 25 pounds to move, install, unpack PC equipment, office supplies, etc. as required
• Willingness to travel domestically and internationally for meetings, client visits, and company training (approx. 20-30%).

This position has a starting base salary range of $110,000 - $182,000 per year, which the company, in good faith, reasonably expects to pay for this role at the time of posting. Actual compensation within this range will be determined based on factors including, but not limited to, relevant skills, qualifications, experience, and internal equity.

What we offer...

At Cell Signaling Technology (CST), we recognize that people will always be our most important asset. Providing a safe, inclusive, and stimulating working environment that understands the importance of diversity, human dignity, and meaningful work is as important as establishing company policies that incorporate excellent health insurance and pay benefits. We recognize that the  development of people is the key to their happiness and thus ensure every employee has impactful discussions with their manager and develops actionable performance and professional development plans. Lastly, we are committed to engaging and supporting our employees in committees and philanthropy that benefit their local communities and environment through community investment programs.

Benefits

• Medical (BCBS) and Dental (Delta Dental) plans paid at 90%
• Vision Insurance
• Life Insurance, Short and Long Term Disability
• Flexible Spending accounts
• 401(k) Plan with 6% match
• Tuition Reimbursement
• Generous PTO package
• Parental Leave
• Pet Insurance
• Employee Assistance Program
• Onsite Subsidized Cafeteria
• Free Parking

Cell Signaling Technology (CST) is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AGENCIES

All resumes submitted by search firms/employment agencies to any employee at Cell Signaling Technology (CST) via email, the Internet, or in any form and/or method will be deemed the sole property of CST unless CST engaged such search firms/employment agencies for this position and a valid agreement with CST is in place. In the event a candidate who was submitted outside of the CST agency engagement process is hired, no fee or payment of any kind will be paid.

If you are a California resident, more details on how we process your personal information can be found here.