Senior Account Manager

Who we are…

Cell Signaling Technology (CST) is a different kind of life sciences company, one founded, owned, and run by active research scientists, with the highest standards of product and service quality, technological innovation, and scientific rigor for over 20 years. We consistently provide fellow scientists around the globe with best-in-class products and services to fuel their quests for discovery.

Helping researchers find new solutions is our main mission every day, but it's not our only mission. We're also dedicated to helping identify solutions to other problems facing our world. We believe that all businesses must be responsible and work in partnership with local communities, while seeking to minimize their environmental impact. That's why we joined 1% for the Planet as its first life science member, and have committed to achieving net-zero emissions by 2029.

The role...

The Senior Account Manager is responsible for driving sales growth and expanding CST’s presence within an assigned territory, with a primary focus on biopharma, clinical research organizations (CROs), and regulated environments. This individual will cultivate strategic relationships within highly regulated settings, identify compliant growth opportunities, and position CST’s antibody-based products and services to support clinical research, and translational science. This role requires a strong understanding of regulated environments (e.g., GxP), clinical workflows, and quality/compliance standards, enabling the Account Manager to serve as a trusted partner to customers operating under strict regulatory requirements.

You'll have the opportunity to...

Revenue Growth & Strategic Account Management (30%)

• Drive revenue growth by strategically positioning CST’s portfolio within RUO, clinical, translational, and regulated laboratory environments, aligning solutions with customer compliance and validation requirements.
• Manage and expand current and new key accounts across biopharma, CROs, clinical labs, and diagnostic organizations, utilizing a consultative, solution-based approach tailored to regulated workflows.
• Develop and execute comprehensive account plans that incorporate regulatory considerations, validation needs, and clinical application requirements.
• Identify and engage key stakeholders including clinical scientists, QA/QC, regulatory affairs, and laboratory leadership to support product adoption and long-term partnerships.
• Accurately forecast sales and maintain pipeline visibility, ensuring alignment with regulated procurement cycles and project timelines.
• Drive cross-selling and upselling opportunities by introducing validated, compliance-ready solutions that support clinical and diagnostic use cases.
• Partner with internal stakeholders to develop proposals, pricing strategies, and contracts that align with regulated purchasing processes and documentation requirements.

Customer & Stakeholder Engagement (30%)

• Build and maintain strategic relationships with clinical investigators, translational scientists, lab directors, QA/QC leaders, and regulatory stakeholders.
• Serve as a trusted advisor by providing insights into product validation, assay reproducibility, documentation standards, and compliance considerations (e.g., GxP, CLIA, CAP where applicable).
• Support customers in navigating product selection for clinical and regulated applications, ensuring alignment with their internal validation and quality standards.
• Deliver a high-quality customer experience by anticipating needs, ensuring timely responses, and maintaining consistent engagement across regulated environments.
• Collaborate with internal technical experts to deliver application support, validation guidance, and training tailored to clinical workflows.

Cross-Functional Collaboration (15%)

• Partner closely with Sales, Product Management, Marketing, R&D, Quality, Regulatory, Legal, and Finance teams to support compliant commercialization and customer engagement strategies.
• Act as the voice of the customer, providing insights related to clinical use cases, regulatory expectations, and quality requirements to inform product development and positioning.
• Coordinate with technical and application scientists to ensure solutions meet validation standards and are fit-for-purpose in regulated settings.
• Facilitate alignment between global and regional teams on regulatory considerations, account strategies, and customer commitments.

Market Intelligence & Strategic Insights (15%)

• Monitor and analyze trends in clinical research, diagnostics, regulatory landscapes, and translational science, sharing insights to shape commercial and product strategies.
• Identify new opportunities in emerging clinical applications, companion diagnostics, and regulated research areas.
• Represent CST at industry conferences, clinical symposia, and regulatory-focused events to strengthen market presence and thought leadership.
• Provide input into portfolio and commercial strategy to ensure alignment with evolving clinical and regulatory requirements.

Administrative, Quality & Compliance (10%)

• Maintain accurate account records, contracts, and documentation in compliance with internal policies and external regulatory standards.
• Ensure all activities adhere to ethical sales practices, GxP expectations, and customer-specific compliance requirements.
• Support documentation needs related to product validation, audits, and regulated procurement processes where applicable.
• Manage expenses and reporting in accordance with company policies.
• Track and report performance metrics aligned with both commercial objectives and compliance expectations.

Who you are and what you bring to the team...

• Bachelor’s degree in Life Sciences or related field (advanced degree preferred).
• 5+ years of experience in life science sales with a strong emphasis on clinical, or regulated environments (biopharma, CROs, clinical labs).
• Demonstrated experience working within or selling into GxP-regulated environments (e.g., GLP, GMP, GCP) and familiarity with clinical validation requirements.
• Practical experience with antibody-based applications relevant to clinical workflows (e.g., IHC, Flow Cytometry, ELISA, High Content Imaging).
• Proven ability to sell complex products / scientific solutions.
• Strong understanding of drug development, translational research, and/or diagnostic laboratory processes.
• Proven ability to navigate complex stakeholder environments, including QA/QC and regulatory functions.
• Excellent communication, presentation, and organizational skills.
• Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office tools.
• Demonstrated ability to achieve and exceed revenue targets. Ability to travel regularly within the assigned territory, with occasional domestic/international travel.

Ideally, you have...

• Master’s or Doctorate degree in Biology or related field including Cell Biology, Immunology, Molecular Biology.
• A doctorate degree is preferable.
• Existing network within the Bay Area biopharma and CRO ecosystem.
• Experience selling to both commercial biopharma and academic/government accounts.
• Familiarity with strategic selling methodologies and scientific collaborations.
• Demonstrated success in high-value solution and services selling.

Physical Conditions/Physical Requirements...

• The ability to perform repetitive motions with the wrists, hands, and fingers.
• The ability to extend hands and arms in any direction to access materials, equipment, or a keyboard.
• The ability to sit for long periods of time.
• Ability to view and read information from a computer monitor, reports, and documents.
• Physically able to safely lift and carry 25 pounds to move, install, unpack PC equipment, office supplies, etc. as required
• Willingness to travel domestically and internationally for meetings, client visits, and company training (approx. 20–30%).

This position has a starting base salary range of $110,000 - $182,000 per year, which the company, in good faith, reasonably expects to pay for this role at the time of posting. Actual compensation within this range will be determined based on factors including, but not limited to, relevant skills, qualifications, experience, and internal equity.

What we offer...

At Cell Signaling Technology (CST), we recognize that people will always be our most important asset. Providing a safe, inclusive, and stimulating working environment that understands the importance of diversity, human dignity, and meaningful work is as important as establishing company policies that incorporate excellent health insurance and pay benefits. We recognize that the  development of people is the key to their happiness and thus ensure every employee has impactful discussions with their manager and develops actionable performance and professional development plans. Lastly, we are committed to engaging and supporting our employees in committees and philanthropy that benefit their local communities and environment through community investment programs.

Benefits

• Medical (BCBS) and Dental (Delta Dental) plans paid at 90%
• Vision Insurance
• Life Insurance, Short and Long Term Disability
• Flexible Spending accounts
• 401(k) Plan with 6% match
• Tuition Reimbursement
• Generous PTO package
• Parental Leave
• Pet Insurance
• Employee Assistance Program
• Onsite Subsidized Cafeteria
• Free Parking

Cell Signaling Technology (CST) is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AGENCIES

All resumes submitted by search firms/employment agencies to any employee at Cell Signaling Technology (CST) via email, the Internet, or in any form and/or method will be deemed the sole property of CST unless CST engaged such search firms/employment agencies for this position and a valid agreement with CST is in place. In the event a candidate who was submitted outside of the CST agency engagement process is hired, no fee or payment of any kind will be paid.

If you are a California resident, more details on how we process your personal information can be found here.