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Field Service Technician
Posted on 7/15/2022
INACTIVE
Locations
Charlotte, NC, USA • North Carolina, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • A.S. in similar technology, Technical Degree, or equivalent work experience within Industrial, Water, or Wastewater Treatment industries
  • Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc
  • Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.)
  • Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC
  • Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging
  • General knowledge on UL and CSA
  • Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff
  • Requires excellent communication skills, verbal and written
  • >80% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver's license and passport
  • Strong internal & external customer focus and interaction to ensure optimum relationships
  • Green Belt Certification Preferred (or willingness to acquire)
Responsibilities
  • Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus
  • Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed
  • Conducts TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime
  • Works with Customer's representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues. Timeliness, commitment to customer, and a driving sense of urgency is a requirement
  • Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues
  • Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion
  • Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers
  • Can work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner
  • Works with Customers to identify and propose PMA contracts
  • Identification of opportunities to expand Xylem's footprint in customer's facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups
  • Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance
  • Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation
  • Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval
  • Reviews budgeted hours and confirms service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget
  • Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications
  • Follow and comply with all Environmental Safety & Health (ESH) policies
  • Participation in Xylem Watermark volunteer activities
Desired Qualifications
  • 3 to 5 years' experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus
Xylem

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Benefits
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential