Full-Time
Customer Success Manager
Posted on 4/5/2024
Backend game engine with cross-platform support
Consulting
Junior
Los Angeles, CA, USA
Required Skills
Communications
Requirements
- Exceptional communication skills
- Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry
- Proficiency in reading and understanding code
- Strong problem-solving abilities
- Excellent organizational skills
Responsibilities
- Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers
- Provide prompt and proficient technical support to customers, resolving any issues they encounter
- Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features
- Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players
- Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction
- Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base
- Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement
Pragma is a leader in providing a backend game engine that enables cross-platform functionalities for gaming companies. It stands out for its exceptional scalability and compliance with key privacy and security regulations, ensuring that it can handle millions of users seamlessly while maintaining strict data integrity. Pragma's dedication to extensibility and robust automation capabilities make it an ideal workplace for those interested in contributing to high-scale, secure gaming infrastructures and innovations.
Company Stage
Series B
Total Funding
$38.2M
Headquarters
Los Angeles, California
Founded
2019
Growth & Insights
Headcount