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Mobile Field Service Representative - Boeing Commercial Airplanes
Posted on 5/11/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Research
Sales
Requirements
  • 10+ years of experience coordinating technical solutions for airline customers
  • 10+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc)
  • Airframe and Powerplant (A&P) license and/or an engineering degree and/or an aviation related technical degree
Responsibilities
  • Provides airline operations support and maintains Boeing presence at customer location
  • Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers
  • Represents Boeing and customer on internal/external issues
  • Identifies opportunities to leverage Boeing products and services
  • Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations
  • Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements
  • Develops and conducts targeted training
  • Contributes to the development of strategy and support plan to achieve customers' operational objectives. Deploys and monitors support plan and takes action to meet performance objectives
  • Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness
  • Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability
  • Reviews customer maintenance operations/programs and provides recommendations to improve efficiency and increase aircraft availability
  • Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support
  • Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements
  • Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary
  • Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns
  • Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues
  • Maintains location-specific data and provides customer reports for Boeing visibility
  • Helps implement aircraft entry-into-service plans for new model deliveries
  • Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items
  • Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line
Desired Qualifications
  • Familiar with MyBoeingFleet and Maintenance Performance Toolbox 1 point
  • Familiar with Boeing technical communications (BCS, SLs, MOM, etc)
  • Must be willing to be on call 24x7 as required to support emergent airline customer requirements
  • 2+ years reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams
  • Must be able to travel both domestically and internationally 10% of the time
The Boeing Company
Company Overview
Boeing Company manufactures and sells aircraft, rotorcraft, rockets, and satellites and provides product leasing and support services.