Full-Time

Solutions Support Engineer

UK

Posted on 4/26/2024

Wiz

Wiz

1,001-5,000 employees

Cloud risk identification and removal technology

Data & Analytics
Cybersecurity

Senior

Remote in UK

Required Skills
Kubernetes
Microsoft Azure
Python
JavaScript
Java
AWS
Linux/Unix
Google Cloud Platform
Requirements
  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • Minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
  • Familiarity with security frameworks or tools
  • Excellent organizational and project management skills
  • Fast learner, natural curiosity, and love of technology
Responsibilities
  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot, and solve customer technical issues
  • Identify cases that require escalation
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automations
  • Coordinate with Customer Success Managers to address technical issues impacting customer success
  • Act as an advisor to the customer and handle complex, repeatable, or escalated cases
  • Create technical articles or knowledge base for better customer support experience
  • Be a customer advocate for timely resolution of reported problems

Wiz focuses on risk identification and removal within cloud platforms, enabling accelerated and secure development. By swiftly detecting and eliminating critical risks in major cloud platforms such as AWS, Azure, GCP, OCI, Alibaba Cloud, and Kubernetes, this company supports a faster and safer development process. This technological capability positions it as an essential player in cloud security, making it an attractive workplace for professionals looking to impact cloud computing and security positively.

Company Stage

Series D

Total Funding

$791M

Headquarters

New York, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

23%

1 year growth

61%

2 year growth

243%