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Full-Time

Director of Customer Success

Posted on 6/18/2024

Horizon3.ai

Horizon3.ai

51-200 employees

Autonomous pentesting and remediation platform

AI & Machine Learning
Cybersecurity

Compensation Overview

$175k - $250kAnnually

+ Equity Options

Senior, Expert

Remote in USA

Category
Customer Experience
Customer Success
Customer Success & Support
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Management
Requirements
  • Team management experience
  • Strategic thinking
  • Technical expertise in IT and cybersecurity
  • Experience in account planning and customer success
  • Effective communication skills
  • Ability to prioritize and multitask
  • Bachelor's Degree in Computer Science or related field
  • 5+ years of senior management in Customer Success
  • 3-5 years of cybersecurity experience
  • Experience as a Customer Success Manager or Technical Account Manager in SaaS
  • Experience with complex customers
  • Strong consulting and relationship management skills
  • Advanced certification (CISSP, CISM, CEH) is a plus
Responsibilities
  • Manage a team of 5-15 CS and Customer Success Leads
  • Identify technical and business requirements for clients
  • Act as the main point of contact for customers
  • Drive adoption of client solutions
  • Develop account plans for customers
  • Act as a liaison between product management and customers
  • Identify customer risks and execute improvement plans

NodeZero™ by Horizon3.ai is an autonomous pentesting platform that continuously identifies and prioritizes weaknesses in networks, offering practical remediation guidance without the need for agents, code, or consultants. It delivers production-safe autonomous pentests and scales across internal, external, cloud, and hybrid cloud environments, addressing common security problems such as ineffective security tools and alert fatigue.

Company Stage

Series C

Total Funding

$87M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

21%

1 year growth

35%

2 year growth

30%
INACTIVE