Fire Sprinkler Service Supervisor

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Fire Sprinkler Service Supervisor

Johnson Controls delivers fire protection and building technology solutions that help customers protect people, property, and operations. In this role, you will lead a Sprinkler Service Department within an assigned territory, balancing customer satisfaction, team performance, safety, and financial results.

Role Overview

The Fire Sprinkler Service Supervisor is responsible for the coordination, execution, safety, financial performance, and growth of the Sprinkler Service Department. You will provide leadership to technicians and support staff while ensuring high-quality service delivery for water-based fire protection systems, strong customer relationships, and consistent compliance with company and job site standards.

Key Responsibilities

• Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collections.
• Own departmental P&L with responsibility for revenue growth, margin performance, and profitability.
• Implement plans, programs, and processes to meet or exceed corporate goals and maximize market potential across service segments.
• Drive new service bookings and growth within existing customer accounts.
• Maintain strong customer relationships from initial engagement through service execution and contract fulfillment.
• Ensure service commitments and contractual obligations are consistently met.
• Resolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner.
• Hire, train, organize, and develop technicians and support staff into a high-performing team.
• Set fair technician territories and workloads to optimize productivity and response times.
• Coach performance, identify training needs, and support growth in technical skills, sales awareness, customer service, and product knowledge.
• Participate in technician ride-alongs to evaluate safety compliance, productivity, performance, and technical capability.
• Enforce Johnson Controls corporate safety programs and EH&S policies.
• Ensure safety training is current, thorough, and documented for all employees.
• Conduct or support workplace accident investigations and corrective actions as required.
• Support servicing and troubleshooting of wet, dry, and pre-action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems.
• Review construction blueprints, diagrams, and specifications to support job execution and compliance.
• Approve time reports, service documentation, and operational reports.
• Coordinate schedule changes, discrepancies, and field issues with dispatch and management.
• Maintain safe, clean, and organized work areas and ensure proper use, storage, and security of tools, vehicles, and equipment.
• Work alternate shifts, weekends, and rotational on-call coverage as required.

How You Will Do It

• Own the results of your department with accountability, safety, and integrity.
• Stay close to the work, understand customer needs firsthand, and remove obstacles quickly.
• Use clear communication, coaching, and follow-through to keep technicians aligned and supported.
• Make decisions based on priorities that improve service, quality, and profitability.
• Promote a culture of continuous improvement by addressing issues openly and solving problems at the source.
• Work collaboratively across dispatch, management, customers, and field teams to deliver one coordinated service experience.
• Lead with respect and trust so the team can perform safely and consistently.

Qualifications

• Minimum 7 years of experience with water-based fire sprinkler systems, including wet, dry, pre-action systems, hydrants, and backflows.
• Minimum 3 to 5 years of supervisory or management experience with revenue and margin responsibility.
• NICET Level II in Water-Based Systems or higher.
• Strong leadership, organizational, and team-building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Customer-focused mindset with experience in high-volume service environments.
• Action-oriented, accountable, punctual, and detail-oriented approach to work.
• Ability to work with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications.
• Ability to lift and carry equipment up to 60 pounds, climb ladders and scaffolding, and operate lifts up to 40 feet or higher while using required PPE.

Nice to Have

• Bachelor’s degree or equivalent professional experience.
• Additional NICET certifications, such as Fire Alarm or Special Hazards.
• Experience managing large service territories or high-revenue departments.

Why Join Us

• Competitive salary and commission / bonus plan.
• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• Comprehensive benefits package including 401(k), medical, dental, and vision care available day one.
• Extensive product and on-the-job/cross training opportunities with outstanding resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle.

If you are ready to lead a high-performing sprinkler service team and make a meaningful impact, we invite you to apply today.

HIRING SALARY RANGE: $76,100 to $104,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.