Who We Are
We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child’s existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What We Live By
We’re guided by our five core values:
- Children first.We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust.We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
The primary location for this role is Central Texas (San Antonio, San Marcos, Austin, Waco). Travel is estimated to be 50% of primarily day trips with a territory from South Dallas to San Antonio, and expected schedule requirements are Monday to Friday, 8:00 am - 5:00 pm CST with some weekends for conferences and/or events. Bilingual in Spanish highly preferred for this role but not required.
As a Provider Engagement Specialist, you will play a key role in building and maintaining positive, long-term relationships with pediatric offices, specialty practices, hospital discharge planners, social workers, and other members of the healthcare community. Your primary mission will be to engage eligible patients and their families through innovative outreach strategies, both in person and over the phone.
In this role, you will:
- Drive Patient Engagement: Develop and implement innovative strategies to identify and enroll patients and families into Imagine Pediatrics.
- Build Relationships: Cultivate connections with pediatricians, specialists, local hospitals, home health agencies, group homes, and clinics to encourage patient and family engagement.
- Manage Partnerships: Establish regular meetings with community partners to discuss Imagine Pediatrics’ services, support already-engaged patients/families, and identify eligible patients.
- Collaborate with Key Stakeholders: Build professional relationships with practice managers, primary care physicians, and other key provider stakeholders to foster formal business partnerships.
- Telephonic Outreach: Conduct phone outreach to eligible families to guide them through the enrollment process and address any questions or concerns.
- Utilize Data Effectively: Leverage reporting and dashboards to prioritize outreach efforts, ensuring maximum impact for both telephonic and field-based activities.
- Exceed Expectations: Consistently meet or exceed established monthly engagement and enrollment targets (20 patient enrollments per month).
What You Bring & How You Qualify
- At least 2 years of experience in sales, direct marketing, or customer service within the medical or healthcare industry.
- Proven ability to build and nurture strong interpersonal relationships.
- Comfort navigating medical environments, including hospitals, doctors’ offices, and pharmacies.
- Familiarity with various types of healthcare providers (e.g., Physicians, Physician Assistants, Nurse Practitioners).
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Access to reliable transportation for community outreach.
- Ability to guide families through the technology portion of the enrollment process with confidence and ease.
Preferred Skills and Experience
- Experience engaging with healthcare providers.
- Familiarity with CRM platforms to manage outreach and engagement.
- Background in hospital or healthcare settings.
- Advanced proficiency in PowerPoint and Excel.
What We Offer (Benefits + Perks)
In addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
