Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child’s existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
The primary location for this role is Central Texas (San Antonio, San Marcos, Austin, Waco). Travel is estimated to be 50% of primarily day trips with a territory from South Dallas to San Antonio, and expected schedule requirements are Monday to Friday, 8:00 am - 5:00 pm CST with some weekends for conferences and/or events. Bilingual in Spanish highly preferred for this role but not required.
As a Provider Engagement Specialist II (PES) you will work collaboratively with providers in markets where Imagine Pediatrics is contracted to deliver care to further our mission of increasing safe days at home for medically complex children. As part of the Network Development team, you will support the development of positive, long-term relationships with a variety of pediatric groups and community teams to engage and support enrollment of eligible patients and their families in Imagine Pediatrics’ app-based care model. Additional responsibilities include:
- Collaborate with PES III and Network and Market leadership to establish mutually beneficial relationships with Pediatricians, pediatric specialists, local hospitals, home health agencies, group homes, and clinics to drive engagement of eligible patients and families.
- Understand and clearly communicates Imagine Pediatrics’ care model and value proposition to a diverse audience, including clinicians and prospective families.
- Independently maintain current relationships by developing a cadence of meeting with community partners and providers to discuss Imagines services with already engaged patients/families and eligible prospective patients
- Develop working relationships with new practice managers, PCPs, and key provider stakeholders to build formal business partnerships
- Enroll eligible families in Imagine Pediatrics’ care model via telephonic outreach or virtual or in-person meetings
- Build strong communication loops with Imagine clinicians to collaborate on patients shared with our network providers
- Drive process improvement by utilizing Tableau data and on the ground experiences to optimize territory engagement and enrollment
- Utilize reporting and dashboards to identify and prioritize telephonic and field-based outreach for Patient Engagement Associates to local prospective members
- Meet and exceed established monthly engagement targets
- Leverage in market relationships to provide care-team pods with information and insights regarding network providers
- Attend events in market and represent Imagine Pediatrics
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Dynamic personality and a knack for developing strong interpersonal relationships with providers
- Comfort with scientific terminology and be able to seamlessly move through various medical environments, such as hospitals, doctors’ offices and pharmacies.
- Familiarity with several types of providers (e.g., Physicians, Physician Assistants, Nurse Practitioners, etc.)
- 2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry
- Proficiency in MS Office Suite: Word, Excel, and PowerPoint; prior experience with a CRM platform
- Spanish-language proficiency preferred, but not required
- Access to reliable transportation
- Ability to walk families through technology portion of enrollment
What We Offer (Benefits + Perks)
The role offers a base salary range of $70,000 - $80,000 in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
We’re guided by our five core values:
- Children first.We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust.We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
