The Director of Specialty Alignment and Operations is master's prepared with outpatient administration experience and is responsible for the administration and oversight of multiple service lines and site operational budget, development/management, program planning, human and material resources allocation. They will report to the Executive Administrator KCMG andcollaborate with KCMG Executive Leadership to design, develop, implement and expand the service lines resources needed to meet contractual agreements to customers, USC Hospitals and USC Care. The Director is an essential contact and leader for KCMG newly onboarded physicians. The Director of Specialty Alignment and Operations ensures the development and implementation of patient care standards across the service lines ensuring there is consistency and compliance policy and procedures, professional practice standards and the continuous delivery of efficient and cost-effective patient care services. They will have oversight for the services provided in service lines with practices located at various sites including the HSC campus and our community offices. The Director of Specialty Alignment and Operations analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Director ensures timely feedback and suggests solutions concerning providers, and patient, operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. They support their leadership team, offers guidance to managers and directors under his or her supervision, effectively delegating responsibilities, and duties. Achieves a collaborative working environment. They ensure operations are appropriately delivered. Ensure smooth transition to onboarding newly employed and aligned physicians. Partner with all departments to create synergy and coordinate seamless workflows. Collaborate with the Executive Administrator and Medical Director(s) to implement evidence-based practices and drive continuous improvement in clinical quality, patient safety and patient experience. Responsible for developing quality metrics across the network of providers/service lines/clinical programs, to include reporting, measurement, and monitoring. Work closely with clinical leadership to optimize resource utilization and control costs. Will assist in recruitment and timely onboarding of community physicians to ensure appropriate administration of salaries and benefits in accordance with established guidelines and in compliance with labor agreements. The Director keeps lines of communication open to ensure a professional, positive working environment. Continually focus on developing an employment culture that embraces high-quality care and employee satisfaction. They are an active member of the leadership team and communicates regularly with leadership, the applicable department administrators, division chiefs and Department Chairs.
Essential Duties:
- Operations, Growth and Management • Participates in establishing systems within the departments which support and practice shared governance management philosophy. Participate with Executive Administrator KCMG, Ambulatory Chief Administrative Officer, CNO, Medical Director, USC Care CMO and local management to optimize clinical operations and drive outcomes. • Ensure that policies and procedures are in place and followed for continuity of planned care. • Ensure proactive, high quality communication with physicians and other healthcare professionals regarding patient care. • Work with physicians and staff in assuring that the physicians have adequate availability to meet requirements and internal Department standards. This includes adequate staffing plans and staffing contingency plans. • Work with Managers, supervisors, IT and Ambulatory leadership to assure practices are in compliance with all quality and financial metrics by performing periodic audit of records. • Work with the Medical Director or USC Care CMO and individual physicians to support compliance. • Monitor space/resource requirements and utilization of outside resources. • Participate in the design of new space, expansion and integration projects as applicable to the service line. • Oversee the transitional process of new acquisitions and participate in due diligence meetings as appropriate. • Maintains a liaison relationship between USC Care Medical Group ambulatory services, department leadership through attendance and participation at meetings and through oral and written communication. • Responsibilities include interface with all departments, including HR, Billing, IT, legal and more. • Collaborates with the team to ensure the right codes are in the EMR for billing, and to address any questions the physicians may have in alignment with the organization • Coordinates, develops, and implements the organization's strategies related to physician integration, development, and practice support services • Directs the expansion of the managed care delivery network and the access to medical services in the organization's surrounding communities. • Develops programs designed to maintain effective healthcare relationships. • Builds relationships with physicians in the community. Coordinates with marketing functions to develop and cultivate outreach initiatives. • Designs programs to maintain and develop relations between the healthcare system and physicians. Acts as a representative among members in the medical field to establish partnerships and affiliations.
- Financial • Contributes to developing and monitoring the operational budget each year, continually analyzing both positive and negative variances, and using the budget as a tool to find more effective methods of care delivery. • Reviews, authorizes and monitors expenses reports; prepares and submits exceptions on a timely basis to finance teams, provides training on policies and procedures to leadership team to ensure compliance with financial standards; understands and reviews payroll reports for compliance with HR laws and regulatory agency policies; works with direct reports to ensure patient charges and collections are submitted timely; ensure invoicing and physician payments are accurate and timely.
- Leadership • Promotes effective communication and collaborative working relationships amongst multidisciplinary teams.. • Serves as a coach and mentor to foster innovation. • Responsible for identifying and implementing cross-training ideas and changes in staff design and task distribution which promotes a more effective method of service delivery, ensuring that the care is safe, legal and is customer service oriented. • Facilitates the training of staff and physicians and assure we optimize the use of software platforms and digital technologies • Cultivates and fosters relations with key physicians and providers, building and maintaining physician peer relationships as well as physician to administration relationships.
- Human Resources • Works with Human Resources to ensure that a workable staffing plan is in place for areas reporting to his/her position so that the areas remain able to delivery good care. • Responsible for selecting and retaining qualified clinical and administrative staff to carry out the service lines goals in accordance with USC Care Medical Group/ KCMG philosophy and the organizational objectives. • Ensures management staff understand basic wage and hour laws, federal and state local laws and regulations and work with human resources to ensure compliance. • Work with USC Care Medical group in understanding staffing needs of organization for all employee activity such as hiring, promotions, performance evaluations, compensation and performance management. • Conduct regular meetings with leadership team and participate in appropriate huddles
- Service/Patient Experience • Contributes to the development of customer service standards and expectations. • Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department.
- Business Development • Responsible for business development activities for the service line including hospital collaborations, physician outreach, continuing medical education programs and community outreach. • Oversees existing and potential joint ventures or partnerships within the service line. • Ensures the implementation of strategic business plans that aligns with the service line’s vision, strategic plans, and goals and monitors performance.
- Quality • Plans for provision of services through provision of appropriate levels of qualified, competent staff. • Policies and procedures are in place to support scope of services. • Ensure that each area meets standards of conduct. • Coordinate audit reviews, data collection and reporting per organizational policy. • Oversee quality activities working directly with lead clinical team and USC Care Chief Nursing officer; assure timely reports and follow-up.
- Perform other duties as assigned.
Required Qualifications:
- Req Bachelor’s Degree In related field.
- Req 5 years Leadership experience in a healthcare setting.
- Req Proficient in MS Office, Outlook and HRMS System.
- Req Proficient verbal and written communication skills.
- Req Capable of communicating with all levels of employee-administrative to staff.
- Req Critical thinking skills.
- Req Able to function independently and as a member of a team.
- Req Excellent analytical, problem-solving, planning and evaluation skills.
Preferred Qualifications:
- Pref Master’s degree In related field (i.e.: Healthcare or Business) in progress or completed.
- Pref 3 years Operational Experience in the ambulatory setting.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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