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Full-Time

Technical Support Specialist II

Confirmed live in the last 24 hours

RELX

RELX

1,001-5,000 employees

Provides analytics and decision tools for professionals

Data & Analytics
Consulting
Legal

Junior, Mid

Minot, ND, USA

Hybrid position requiring some in-office presence.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Citrix
Microsoft Azure
Adobe Creative Suite
iOS/Swift
Android Development
Requirements
  • Possess excellent communication and customer service skills.
  • Experience in a Level 1 Support role, working with Windows & Mac OS in a remote support scenario
  • Experience of MS Windows 10 & 11 & Office 365 desktop administration
  • Experience with Virtualisation (Citrix) and Virtual Desktop support
  • Experience with Troubleshooting Outlook, including problems connecting to Exchange/Office 365 Connecting via a VPN, using multifactor authentication
  • Experience of ITSM software, such as TOPdesk, Service Now, Remedy, Supporting mobile device (iOS, Android, Windows) in a managed enterprise environment
  • Experience of Supporting macOS productivity applications i.e. Adobe Creative Suite/Creative Cloud, Microsoft Office etc, (Azure) Active Directory administration and Windows networking
Responsibilities
  • Assisting users with diagnostics and troubleshooting through tool use and verbal guidance.
  • Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure
  • Engaging in Service Desk activities including End User Support, Integration Monitoring, and Ticket Status
  • Supporting processes related to end-user experience such as ID creation, distribution, passwords resets, and authorization of product
RELX

RELX

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Website

RELX provides information-based analytics and decision tools tailored for professional and business customers across various sectors. The company operates in four key areas: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Its products utilize extensive data and analytics to assist clients, such as researchers, healthcare professionals, legal practitioners, and business executives, in making informed decisions and enhancing productivity. RELX differentiates itself from competitors through its subscription-based business model, which ensures a consistent revenue stream, alongside income from transactional sales and advertising. The company's goal is to support corporate responsibility initiatives, focusing on diversity, social justice, and sustainable development, while actively contributing to the United Nations' Sustainable Development Goals (SDGs) through its offerings.

Company Stage

IPO

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • RELX's strategic expansion into cloud hosting services in Australia and the Asia-Pacific region indicates strong growth potential and commitment to global market penetration.
  • Recognition as a category leader in transaction screening and adverse media monitoring by Chartis Research highlights RELX's industry leadership and reliability.
  • Winning the 'Best Healthcare Big Data Solution' award for LexisNexis Health Equity and Inclusion Insights underscores the company's impact on improving healthcare outcomes and addressing social determinants of health.

What critics are saying

  • The rapid pace of technological advancements in AI and data analytics could pose challenges in maintaining RELX's competitive edge.
  • The increasing prevalence of cyberattacks, as highlighted by the 19% annual increase in global human-initiated digital attack rates, could strain RELX's resources and impact its reputation.

What makes RELX unique

  • RELX's diverse portfolio, including LexisNexis Risk Solutions and Elsevier, allows it to serve multiple industries such as legal, scientific, and risk management, unlike competitors focused on single sectors.
  • The company's strong emphasis on data security and compliance, as evidenced by certifications like ISO 27001 and HIPAA, sets it apart in the data analytics and risk management space.
  • RELX's continuous innovation in AI and data analytics, such as the launch of Accurint AI Insights and ThreatMetrix for Insurance Quotes, demonstrates its commitment to staying ahead of technological trends.

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