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Piercing Lead
Retail, Canada
Posted on 1/21/2023
Experience Level
Desired Skills
Customer Service
  • Create a customized and memorable customer service experience that focuses on building relationships through the Mejuri brand story
  • Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education
  • Possess a calm and professional demeanor in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction
  • Conducts a safe, dependable & professional piercing service within a 20 minute time frame per appointment
  • Maintain strong professionalism on the Mejuri store floor, avoid cell-phone usage, adhere to Mejuri professional dress code, and arrive on time for scheduled appointments
  • Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri's piercing studios. Build a strong clientele in local market
  • Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary
  • Promptly escalate any customer complaints, handling any in-the moment feedback when needed with good communication skills, empathy and understanding
  • Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
  • Work closely with store staff to update the schedule and online booking service
  • Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information
  • Thoroughly explain service procedure and risks to clients. Share pre & post-care guidelines. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure
  • 3+ years experience with needle piercing
  • Experience working with internally threaded 2 piece piercing jewelry
  • Up to date with First Aid and Bloodborne Pathogens OSHA Certifications
  • Experience working with autoclaves
  • Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Bloodborne Pathogens, First Aid/CPR, Vaccination requirements etc
  • Understanding of local market piercing law requirements
  • Strong knowledge of health and safety protocols surrounding piercing procedures
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication & customer service skills
  • Proficient in needle piercing and flatback threadless piercing
  • Strong understanding of ear anatomy
  • Troubleshoots effectively within a piercing appointment, and confidently raises issues to management
  • Provides clear aftercare instructions to clients
Desired Qualifications
  • The desire to work in a fast paced, entrepreneurial environment. : you have experience selling product at a fast growing company

201-500 employees