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Full-Time

Director – Customer Success

Confirmed live in the last 24 hours

Alloy Automation

Alloy Automation

11-50 employees

Enables seamless app integration for businesses

Enterprise Software
Consumer Goods

Senior, Expert

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Over 5 years leading technical account managers and/or technical CS teams or background in leading others like solutions architects, technical consultants, etc.
  • Familiar with technical frontend and backend development concepts in order to consult with, train the team and educate customers on our platform
  • Experience designing strategy and plans to improve customer onboarding, education, adoption, retention and growth
  • Strong communicator, being able to navigate conversations with C-level executives and technical staff
  • Great examples of working cross functionally to build products for customers
  • Experience developing metrics and processes in early stage/ high growth companies that drive towards operational excellence
Responsibilities
  • Build and lead a new post-sales team
  • Ensure technical success of customer accounts, lead onboarding, identify new use cases and integrations
  • Collaborate with product teams, provide customer feedback, ensure successful launches and growth of Alloy
  • Create feedback loop into product team, advocate for customers, shape future of platform
  • Expand footprint into accounts, learn about their business, support success through platform and services
  • Represent CS function and Alloy leadership team

Alloy Automation specializes in providing a powerful iPaaS platform, which supports robust integrations across over 220 apps, catering to major companies. This focus allows for streamlined operations and enhanced productivity for its users. With a strong commitment to facilitating seamless connectivity and application integration, this company represents a leading choice for professionals looking to thrive in a technically advanced and supportive work environment.

Company Stage

Series A

Total Funding

$25.3M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-30%

2 year growth

11%