Variable Utility Billing Specialist

The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.

HIRING RANGE: $27.00 - $30.00/hour

This position supports the Water, Sewer, and Stormwater Utility Specialists by performing a variety of administrative and customer service functions. Responsibilities include answering phones, processing payments, assisting with billing, and maintaining accurate records. The role also involves direct interaction with utility customers, the public, and City staff to ensure high-quality service delivery.

The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity.  Their work schedule is based on business need.  This position would be a part-time non benefitted position.

Essential Duties and Responsibilities

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without reasonable accommodation.

• Respond to customer inquiries by email, phone, or in person regarding their utility bill, account status, and service issues.
• Enter payments and customer account updates into computer system.
• Maintains utility billing records, schedules, and forms necessary for utility billing operations.
• Open and sort mail; process cash, check, and assist customers pay their bill through an online portal.
• Initiate work orders for high usage, meter re-reads, refunds, credits, and late fee adjustments.
• Keep Utility Specialists informed of customer concerns or issues.

•    Assist title companies with customer transfer information and records data into the    

      computer system for processing final billings.

Reporting Relationships

• Supervision Received:  Receives general supervision from the Revenue Supervisor.
• Supervision Exercised: None.

Knowledge, Skills and Abilities

• Ability to exercise good professional judgment.
• Ability to establish and maintain effective working relationships with customers and their representatives, coworkers, supervisors, other government agencies and the public.
• Ability to plan, organize and conduct work as assigned, along with other responsibilities.
• Ability to work independently and as a team member.
• Ability to provide excellent customer service.
• Ability to demonstrate flexibility and creative problem-solving skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to demonstrate reliability.
• Requires a background check and reference checks.

Technological Skills

• Comfortable and proficient using computer systems, software, and telephone.
• Ability to perform numerical data entry of at least 9,360 to 13,650 kph is preferred.

Education and Experience

• Education: 
  • High School diploma or equivalent

• Experience:
  • One year of administrative or technical work involving a high level of public contact and work with numbers.

Must successfully complete and maintain required state or departmental physical standards and certifications.

Working Conditions and Physical Requirements

LIGHT WORK:  Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work

Physical Demands

• Bend or position self to move items from higher place to lower place or vice versa
• Sit, stand or be stationary
• Talk, hear, converse, communicate, or exchange information
• Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, and inspect, etc.
• Walk, ascend, descend on both even and uneven terrain
• Vision to include distance, depth perception, peripheral and color

Environmental Conditions may include

• Office settings

Physical Requirements – No Physical Needed

• Lift, carry, push, pull, move, or positions from all levels up to 30 lbs. with or without assistance

The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor. 

The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.