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Implementation Consultant
Posted on 12/2/2022
Experience Level
Desired Skills
  • Bachelor's degree in CS or related business field preferred
  • 3+ years of SaaS Software Implementation and experience in a fast-paced, complex operational environment
  • 3+ years of experience in the logistics industry. Preferably involving:
  • Full Truckload, Less than Truckload and/or brokerage operations
  • Procurement and vendor relations
  • Experience with logistics system integrations involving an ERP and/or TMS
  • Strong attention to detail and organizational skills
  • Superb written and verbal communication skills
  • Excellent time management skills
  • Motivated individual who can work independently and as part of a team
  • Ability to work well under pressure, adapt to change, and meet deadlines in a fast-paced environment
  • Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment
  • Demonstrated product expertise and the ability to learn new products
  • The Salary Range for this role is between $80,000 - $90,000 plus Variable Compensation based on Years of Experience, Skillset, and Location
  • You are the primary lead for the project kickoff, workflow design discussions, and the support of client testing, training, and best practice TMS utilization
  • Evaluate current client processes and translate them into a future state design within the TMS
  • Guide the client to a successful go-live based on milestones and tasks from detailed project plans
  • Partner with Shipwell Integration teams for alignment on ERP and Carrier connectivity
  • Partners with the client to define workflow needs and implement the scope of the project (understanding their culture, priorities and goals)
  • Great at developing and maintaining customer relationships through various communication methods during the implementation process
  • Able to convey client needs internally, driving the resources needed for successful implementations
  • Identify and address resolution of customer related issues during the implementation process by escalating to the appropriate department or management
  • Utilize Salesforce to update the status of ongoing client implementations
  • Manage multiple implementations simultaneously
  • You are a motivated individual who can work independently or as part of a team
  • You work well under pressure, adapt to change, and meet deadlines in a fast-paced environment

51-200 employees

Transportation management system platform