Implementation Consultant

About Shipwell

In a world where shipping expectations and complexity are greater than ever, Shipwell is on a mission to empower supply chain efficiency at scale across every company size, stage, and industry. Supply chain solutions today are highly disconnected, rigid, and difficult to use, but Shipwell is disrupting the status quo.  Our solution combines everything our customers need in a comprehensive platform that adapts as the market and business demands change, so they can effectively manage the entire process in one place and never have to rip and replace. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including Gartner Magic Quadrant for TMSandForbes 2020 Next Billion-Dollar Startup.  Join us and be part of the Shipping Evolution(R)

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

What you’ll do when you get here:

As an Implementation Consultant, you will be partnering with our clients to design workflows, lead customer-facing working sessions, and configure the Shipwell TMS Platform for new client implementations. The project will begin at the close of sale and progress through post-go-live to ensure a successful introduction to the Shipwell Platform.

• You are the primary lead for the project kickoff, workflow design discussions, and the support of client testing, training, and best practice TMS utilization. 
• Evaluate current client processes and translate them into a future state design within the TMS
• Guide the client to a successful go-live based on milestones and tasks from detailed project plans.
• Partner with Shipwell Integration teams for alignment on ERP and Carrier connectivity.
• Partners with the client to define workflow needs and implement the scope of the project (understanding their culture, priorities and goals)
• Great at developing and maintaining customer relationships through various communication methods during the implementation process.
• Able to convey client needs internally, driving the resources needed for successful implementations
• Identify and address resolution of customer related issues during the implementation process by escalating to the appropriate department or management.
• Utilize Salesforce to update the status of ongoing client implementations.
• Manage multiple implementations simultaneously.
• You are a motivated individual who can work independently or as part of a team.
• You work well under pressure, adapt to change, and meet deadlines in a fast-paced environment.

What you need to have:

• Bachelor’s degree in CS or related business field preferred.
• 3+ years of SaaS Software Implementation and experience in a fast-paced, complex operational environment.
• 3+ years of experience in the logistics industry. Preferably involving:
• Full Truckload, Less than Truckload and/or brokerage operations,
• Procurement and vendor relations
• Experience with logistics system integrations involving an ERP and/or TMS
• Strong attention to detail and organizational skills
• Superb written and verbal communication skills.
• Excellent time management skills
• Motivated individual who can work independently and as part of a team.
• Ability to work well under pressure, adapt to change, and meet deadlines in a fast-paced environment.
• Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment
• Demonstrated product expertise and the ability to learn new products

Why Shipwell:

• 401k plan (including match)
• Generous parental leave
• Competitive salary and equity opportunity
• Team building events and office competitions
• Friendly, talented, and inclusive company culture
• Office in Austin, TX or 100% remote
• Health, vision, dental, teladoc, HSA, FSA, & Life insurance
• Incredible growth opportunity at a fast growing company
• Subsidized wifi, cell phone, and educational reimbursements
• Receive a technology package including a MacBook Pro

---The Salary Range for this role is between $80,000 - $90,000 plus Variable Compensation based on Years of Experience, Skillset, and Location.

Here at Shipwell, we are a Remote Forward company. You have the opportunity to work within our office located in Austin, TX or you can choose to be fully remote. 

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we’re looking for.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc