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Full-Time

Field Support Representative

Confirmed live in the last 24 hours

Sidecar Health

Sidecar Health

51-200 employees

Affordable health insurance with price transparency

Healthcare
Fintech

Compensation Overview

$40k - $55kAnnually

Entry, Junior

Florida, USA + 1 more

More locations: Georgia, USA

Candidates must reside in Georgia or Florida for consideration.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Access to reliable personal transportation and willingness/ability to drive across the state as necessary to service groups and members on-location (we will compensate for travel expenses)
  • Reliability, strong communication, and accountability that enables you to work successfully and independently
  • Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
  • Ability to teach members about Sidecar Health best practices
  • Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
  • Strong empathy and relationship skills
  • Reliable transportation and willing to drive up to several hours to visit groups in the field
  • Open schedule availability
Responsibilities
  • Visit our clients onsite across Georgia and Florida (depending on your location) and support members in navigating their Sidecar Health plans
  • Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
  • Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
  • Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Sidecar Health provides health insurance plans that focus on affordability and transparency, including options compliant with the Affordable Care Act (ACA). The company allows members to see average cash prices for medical services upfront, helping them make informed decisions and avoid unexpected costs. Revenue is generated through member premiums, which cover medical services, while also benefiting from the difference between negotiated cash prices and premiums. Sidecar Health's goal is to empower members to take control of their healthcare expenses with straightforward and cost-effective insurance options.

Company Stage

Series C

Total Funding

$178.5M

Headquarters

El Segundo, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

18%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $165 million Series D funding round led by Koch Disruptive Technologies provides significant capital for expansion and innovation.
  • Partnerships with influential entities like Koch Industries and Mark Cuban Cost Plus Drug Company can drive substantial growth and market penetration.
  • The launch of ACA-compliant plans and expansion into new markets like Florida indicate strong growth potential and adaptability.

What critics are saying

  • The health insurance market is highly competitive, with established players potentially limiting Sidecar Health's market share.
  • Regulatory changes in healthcare could impact Sidecar Health's business model and pricing strategies.

What makes Sidecar Health unique

  • Sidecar Health's focus on price transparency and cash pay prices sets it apart from traditional health insurers who often have opaque pricing structures.
  • The digital member ID card simplifies the process of accessing healthcare services, making it more user-friendly compared to traditional insurance cards.
  • Strategic partnerships with companies like Mark Cuban Cost Plus Drug Company enhance their value proposition by offering lower-cost prescription drugs.