Account Manager

Role: Account Manager 

Location: Portland, Oregon

About the role:

OLIVER is a global marketing agency. Our skilled creative talents are dedicated to high-profile clients and are based either onsite, near site or offsite in our hubs. OLIVER partnered with our client in 2015 to build out a language localization team. Since then, we have launched 5 other teams, spanning from shoot production to toolkit creation. We are now over three years into our biggest venture with the brand - a centralized adaptation global team.  With an unmatched history and tradition of creating iconic products, consumer connections and experiences, our client has been defining sport culture since the beginning. And they’re not done. We worked with our client to build a dedicated global centralized adaptation dedicated team, which delivers all their global localized remastering and adaptation needs.   

Our team supports our clients’ global markets from our centralized offices as well as being onsite/near-site with the clients in these markets. The support spans across e-Comm, social, print and retail (Wholesale & DTC) channels. This team serves as our clients’ bespoke global adaptation global agency, working at the heart of their business. The North America Account Manager develops and builds strong relationships with the local clients, becoming a trusted and valued advisor and delivery specialist. Reporting to the Account Director, the Account Manager oversees the portfolio of in-market campaigns and its cultural nuances.The role delivers an exceptional level of client service and creative thinking, as well as having an active role in driving efficiencies and lead growth across all categories including Originals, Football, and Running, to name a few. 

What you will be doing:

• An understanding of the importance of working within brand guidelines, the business/their needs, expectations, and requirements in order to provide the best service and solution through close partnership in the key market. 
• Experience with global creative toolkits, market adaptations, and localizations. 
• Ownership and management of local client engagement.
• Experience driving regular client and internal status meetings, escalating issues and proactively resolving problems, managing project resources and spend, and making critical decisions.
• The ability to drive and motivate a team and project through to successful completion. 
• A background in production with a strong delivery background, an understanding of the process and nuances for delivery of high volumes of adaptation work.  
• Growing strong relationships with the different agencies - creative origination agencies, printers etc. 
• A strong passion for sport and particularly for the client's brand.
• Ideally a strong background in a retail environment, both online and offline.

What you need to be great in this role:

• Working with globally supplied creative, delivering end to end management of large-scale projects for our client owned retail stores, wholesale partners, eCom and CRM.
• Oversight of creative development for 2D and 3D formats – in-store graphics, launch zones, digital content & more.
• Working closely with clients to create strong concepts from initial briefing. Understanding the local nuances to your market.
• Working with our global stakeholders and providing insightful feedback. This role is key for connecting global and local teams.
• Working with offsite / international hubs and local teams and clients to deliver work.
• Delivering projects, with support from the Project Management, including:  
• Interrogating job requests and creating production ready briefs for design.
• Providing clear, on-brief direction to creative and working with team through every step of a project to ensure client asks are met/covered.
• Collaborating, motivating, and encouraging the team to ensure all team members remain focused on delivering the best work possible and feel supported in doing so.
• Taking responsibility for service levels and KPIs. 
• Oversight of creative output; acting as guardian to ensure quality is kept high across all projects. 
• Implementing the best practice production process within OLIVER and with clients. 
• Experience working in an advertising agency; sports and lifestyle category is a plus.
• Cross channel experience; Print, Digital Display, Email.
• Experience working on multiple projects at once from brief to delivery.
• Ideally a solid understanding of Retail best practices.
• The ability to manage both individual and project workloads and identifying challenges and risks within them. 
• Executional rigor, competent in multitasking and great organizational skills. 
• The ability to combine and translate complex material from different sources and  contexts into stories and content that engage and resonate with in-market target audience.  
• Competent in presenting and communicating ideas to clients.   
• Experience working with retail and with sports products.  
• Good understanding of project finances – estimating, timings, and invoicing. 
• Comfortable with working with remote clients and functional team in different time zones and cultures. 
• At the time of this posting, the base salary for this position may range from $59,500.00 to $66,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Req ID: 14561

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